KEERTHANA JAMPALA
Hyderabad
Summary
A result-oriented Sourcing professional with proven abilities in fraud investigation, risk analysis, and client onboarding within the Google payments process at Wipro with 3.4 years of experience. Demonstrated expertise in managing high-risk declines, chargebacks, and customer identification programs. Aspiring for a challenging position in an organization, where I can find ample of opportunities for my professional growth & career development, so that I can be a dynamic asset to the organization.
Overview
3
3
years of professional experience
Work History
Process Specialist
Wipro
Hyderabad
11.2023 - 04.2025
- Handle live queue appeals in real time, effectively assist, and resolve customer queries.
- Part of the calls with the client.
- Mentored new employees on transaction monitoring and account takeover (ATO) prevention strategies.
- Conducted workshops on Enhanced Due Diligence (EDD) for high-risk customers.
- Implemented best practices for chargeback management and financial crime reporting.
- Evaluated training effectiveness through feedback and performance metrics.
- Implemented screening processes for politically exposed persons (PEP) and sanction lists.
- Developed and maintained documentation for customer due diligence (CDD) processes.
- Analyzed data to identify trends and recommend process improvements in fraud detection.
- Assisted in the development of compliance policies related to anti-money laundering (AML).
- Resolve queued transactions within the service-level agreements to potential revenue.
Risk Analyst
Wipro
Hyderabad
12.2021 - 11.2023
- Reviewed client accounts for risk exposure and potential fraudulent activities.
- Assisted in onboarding new clients by verifying information and conducting thorough KYC checks.
- Analyzed transaction data to detect patterns indicative of financial crimes.
- Collaborated with teams to investigate account takeovers (ATO) and GAIA takeovers (GTO).
- Conducted periodic audits of transaction monitoring processes to ensure compliance.
- Developed reports summarizing findings and recommended actions to mitigate risks.
- Engaged in continuous learning to stay updated on industry regulations and fraud trends.
- Conducted thorough sanctions screening and name matching, utilizing various data points such as date of birth, nationality, and country of residence to identify potential risks, and ensure compliance with global regulatory standards (OFAC, UN, EU, etc.).
Education
Bachelor of Computer Science -
Stanford Women’s Degree College
Bhongir08-2021
Intermediate - MEC
Sri Prathiba Junior College
Bhongir 03-2018
SSC -
Zilla Parishad High School
Wangapally03-2016
Skills
- Fraud Investigation and Risk Analysis
- Verifying customer documents
- Account Management
- Transaction Monitoring & Chargeback Management
- Anti-Money Laundering (AML) Strategies
- Customer Due Diligence (CDD) & Enhanced Due Diligence (EDD)
- Politically Exposed Person (PEP) Screening
Accomplishments
- Awarded with the Rewards and Recognition (RnR) for maintaining the consistent performance in achieving the quality, production as per clients’ target.
- I have been recognized many times as the best senior reviewer for identifying fraud rings.
- Awarded with the Best Subject Matter Expert certificate for maintaining the consistent performance in achieving the quality, production and aligned team performance.
Languages
English
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Declaration
I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Process Specialist
Wipro
11.2023 - 04.2025
Risk Analyst
Wipro
12.2021 - 11.2023
Bachelor of Computer Science -
Stanford Women’s Degree College
Intermediate - MEC
Sri Prathiba Junior College
SSC -
Zilla Parishad High School
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