Keerthana karnam
Chittoor
Summary
Dynamic airport operations professional with a proven track record at India, excelling in customer service and luggage tracking. Adept at training teams and enhancing passenger experiences through effective communication and active listening. Committed to ensuring smooth boarding processes while providing empathetic support to all travelers, including those with disabilities.
Overview
3
3
years of professional experience
Work History
Executive-AOCS
India
Chittoor
06.2023 - Current
- Working as an Executive-AOCS (Airport Operations and Customer Service)
- Managed lost luggage inquiries with professionalism and empathy.
- Trained new staff on operational procedures and customer service standards.
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
- Assisted passengers with check-in procedures and baggage handling.
Education
BCA - computer applications
Vijayam Degree College
Chittoor07-2023
Higher secondary education - Education with Science
Schooling -
Camford English high school
Skills
- Customer service
- Luggage tracking
- Team leadership
- Effective communication
- Announcements
- Multilingual
- Active listening
- Open to work in rotational shifts
Languages
English, Hindi, Telugu, Tamil, Kannada
Bmi
27.4
Personal Information
- Age: 23
- Height: 5.2 feet
- Date of Birth: 01/09/2002
- Nationality: INDIAN
- Marital Status: Married
Timeline
Executive-AOCS
India
06.2023 - Current
BCA - computer applications
Vijayam Degree College
Higher secondary education - Education with Science
Schooling -
Camford English high school