Keerthana Maran
Chennai
Summary
Results-driven Technical Business Analyst with 3 years of experience in business analysis, project management, and process optimization. Proven expertise in bridging the gap between business needs and technology solutions, with a strong focus on financial institutions and cross-regional project management. Adept at using tools like Jira, Confluence, ServiceNow, and Power BI to drive process improvements and deliver data-driven insights.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Span Idea (Client Company - FIS)
Chennai
07.2023 - Current
- Act as a mediator between stakeholders, product owners, and technical developers to ensure alignment and successful process optimization
- Lead efforts to automate and optimize the Hygiene Check Process, streamlining the ticket flow process using AVO automation tools
- Collaborate with cross-functional teams to onboard and optimize processes for over 15 different products, customizing solutions to meet specific product requirements
- Gather, document, and analyze technical and business requirements from stakeholders to drive process improvements and automation
- Utilize Jira, Confluence, ServiceNow, and Excel to manage and track project progress, ensuring transparency and efficient communication
- Create data visualizations and reports using Power BI to monitor process efficiency, analyze trends, and identify areas for improvement
- Continuously assess and refine the Hygiene Check Process to enhance overall operational efficiency and stakeholder satisfaction.
Technical Business Analyst
Wipro
Chennai
07.2021 - 02.2023
- Acted as the lead interface and central point of contact for banks and financial institutions, implementing customer technical requirements across multiple regions including the Middle East, Africa, and Eastern Europe
- Managed project activities from defining scope to closure, ensuring time and cost-efficient solutions that aligned with customer technical and business requirements
- Reviewed test setups and coordinated with testing teams for Online testing, including Connectivity and Comfort testing with member banks
- Organized and led daily and weekly conference calls, stand-up meetings, and reconciliation calls with internal and external stakeholders to discuss project status, issues, and process improvements
- Prepared business documents and reviewed test plans against business requirements to ensure results met expectations
- Managed the central mailbox, creating work requests based on client queries and assigning them to project managers, optimizing mailbox and project creation processes.
Education
Electronics and Communication Engineering -
SRM Institute of Science and Technology
01.2021
Skills
- Jira
- Confluence
- ServiceNow
- Power BI
- AVO Automation Tool
- Excel
- Agile
- Scrum
- SDLC
- UAT
- Online Testing (Connectivity, Comfort)
- SQL
- Data Visualization
- Reporting
- Scope Definition
- Client Communication
- Test Coordination
Certification
- Certified Business Analysis Professional (CBAP) Specialization
- Agile project management Certification
- Data analysis and data visualization with PowerBi certification
- Selenium Automation Testing using JAVA certification
- Manual Testing certification
Projecthighlights
- Hygiene Check Project, Successfully automated the Hygiene Check Process, onboarded more than 15 products into the process reducing ticket resolution time by 20% and enhancing overall operational efficiency.
- MC Project, Successfully led the implementation of new system for more than 30 plus banks and also upgraded existing system for around 25 plus banks across EEMEA regions.
Timeline
Business Analyst
Span Idea (Client Company - FIS)
07.2023 - Current
Technical Business Analyst
Wipro
07.2021 - 02.2023
- Certified Business Analysis Professional (CBAP) Specialization
- Agile project management Certification
- Data analysis and data visualization with PowerBi certification
- Selenium Automation Testing using JAVA certification
- Manual Testing certification
Electronics and Communication Engineering -
SRM Institute of Science and Technology
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