Keerthana Shankar
Bangalore
Summary
Resourceful employee known for high productivity and efficient task completion. Specialized skills include operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager (IC Role)
Tata Consultancy Services (TCS)
Bengaluru
2025.01 - Current
- Played a key role in transitioning and establishing a newly onboarded project by quickly learning end-to-end processes and supporting operational setup from inception.
- Conducted training and knowledge-transfer sessions for team members, enabling effective onboarding and process adoption.
- Tracked daily operational performance, proactively identifying and addressing workflow bottlenecks to maintain service quality.
- Communicated process updates, policy changes, and operational requirements to the team, ensuring alignment and compliance.
- Prepared and analyzed monthly Key Performance Indicators (KPIs) and performance reports to track team productivity and operational effectiveness.
- Developed process documentation to standardize operations and improve efficiency.
Team Lead
JP Morgan Chase India Service Pvt Ltd
Bangalore
2015.08 - 2024.12
- Managing the workflow for the team to ensure all requests are completed within the timeline.
- Delegated daily tasks to team members to optimize group productivity.
- Coordinated training sessions for team members to improve skills and performance.
- Conducted training sessions for new joiners on company processes.
- Implemented process improvements to increase operational efficiency and service quality.
- Reviewed procedures and prepared workflow charts to enhance understanding of processes.
- Modified loan terms based on data provided by independent authorities.
- Compiled and analyzed multiple reports while managing team the team mailbox to ensure timely communication.
Bankruptcy Associate
Ocwen financial services Pvt Ltd
Bangalore
2013.10 - 2015.06
- Worked as an associate to file Bankruptcy claim in US court
- Ensured availability of required documents for filing Proof of Claim (POC) and supported consolidation of documents for bankruptcy filings.
- Perform task of calculating the payments and debts that borrower is liable to the organization
- Executed tasks across various processes to enhance operational efficiency.
- Trained new employees on filing processes and procedures.
Education
Bachelor of Commerce - Accounting
Bangalore University
Bengaluru 2010.06 - 2013.05
Skills
- Team leadership
- Workflow management
- Key performance indicators
- Training and onboarding
- Process documentation
- Time management
- Flexible and Adaptable
Dependable and Responsible
Objective
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
Languages
English
Advanced
C1
Telugu
Upper Intermediate
B2
Tamil
Intermediate
B1
Hindi
Intermediate
B1
Timeline
Assistant Manager (IC Role)
Tata Consultancy Services (TCS)
2025.01 - Current
Team Lead
JP Morgan Chase India Service Pvt Ltd
2015.08 - 2024.12
Bankruptcy Associate
Ocwen financial services Pvt Ltd
2013.10 - 2015.06
Bachelor of Commerce - Accounting
Bangalore University
2010.06 - 2013.05