C V Rohit Kumar

• Leading and Guiding the Team: Providing direction and guidance to team members to achieve organizational goals.
  Motivating and inspiring the team to perform at their best.
  Fostering a collaborative and positive team environment.
• Content Moderation:Reviewing user-generated content, images, and user profiles.
  Managing the site and tracking potential scams or banned users.
  Monitoring and filtering user-generated content submitted to a website.
  Pre-moderating content for final display on the website.
  Blocking unwanted posts and illicit material.
• Workflow Management:Assigning duties to team members and monitoring their performance.
  Ensuring efficient workflow and meeting production standards.
  Tracking progress and identifying potential issues.
• Team Management:Training and mentoring team members to enhance their skills.
  Providing feedback and support to team members.
  Managing team performance and addressing any issues.
• Communication and Collaboration:Communicating effectively with team members and stakeholders.
  Collaborating with cross-functional teams to align development with business goals.
• Staying Updated:Staying updated with emerging technologies and incorporating them into projects
  

Team Management & Leadership:

• Performance Management:Set team goals, monitor performance, conduct regular evaluations, and provide constructive feedback.
• Training & Development:Identify training needs, develop and deliver training programs, and mentor team members.
• Scheduling & Resource Allocation:Create and manage team schedules, ensure adequate staffing levels, and allocate resources effectively.
• Conflict Resolution:Address and resolve conflicts within the team, ensuring a positive and productive work environment.
• Motivation & Engagement:Foster a positive and engaging team culture, motivating team members to achieve their best.
• Communication:Maintain clear and consistent communication with team members, providing updates and addressing concerns.

Customer Service & Operations:

• Customer Issue Resolution:Oversee the resolution of customer issues, ensuring timely and accurate responses.
• Quality Assurance:Monitor email quality and ensure adherence to company standards and best practices.
• Process Improvement:Identify areas for process improvement, suggesting and implementing changes to enhance efficiency and customer satisfaction.
• Data Analysis & Reporting:Analyze email data, identify trends, and generate reports to track performance and identify areas for improvement.
• Escalation Management:Manage escalated issues, ensuring they are handled effectively and efficiently.

Other Responsibilities:

• Stay up-to-date: with industry best practices and company policies.
• Collaborate: with other departments to ensure seamless operations.
• Contribute: to the overall success of the Square BPO Services team.

• Performance Management:Drive team performance and ensure achievement of business objectives.
  Set clear goals and expectations for team members.
  Monitor and track team performance against targets.
  Identify areas for improvement and implement strategies to enhance performance.
• Customer Focus:Handle customer issues and ensure customer satisfaction.
  Manage customer interactions and maintain positive relationships.
  Provide on-ground sales support to sales teams.
• Team Leadership:Coach and mentor team members to improve skills and performance.
  Motivate and inspire the team to achieve goals.
  Manage team schedules and ensure adequate coverage.
  Address team issues and conflicts effectively.
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• Performance Management:Conduct regular performance reviews, provide constructive feedback, and address performance issues.
• Team Motivation:Inspire and motivate team members to achieve their best, fostering a positive and collaborative work environment.
• Training and Development:Identify training needs and develop programs to enhance team skills and knowledge.
• Delegation and Empowerment:Delegate tasks effectively, empowering team members to take ownership and responsibility.
• Communication:Maintain clear and consistent communication within the team and with other departments.
• Problem-Solving:Address issues and conflicts within the team in a timely and effective manner.