Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kejal Mehta

Kejal Mehta

Cabin Crew

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experienced professional with exceptional customer service skills and responsible for implementing safety regulations. Proven track record of ensuring passenger comfort. Skilled in emergency procedures and First Aid Training. Dedicated team player with a passion for delivering high-quality service. Committed to upholding airline standards and enhancing the passenger experience. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew.

Overview

5
5
years of professional experience

Work History

CABIN CREW

INDIGO AIRLINES
7 2022 - Current
  • Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.

CUSTOMER SERVICE MANAGER

TLS JEWELLERS
10.2019 - 06.2022
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Education

SSC Certificate

JB Khot High School
Mumbai, India
04.2001 - 2016.04

Associate of Arts -

BSGD Junior College
Mumbai, India
04.2001 - 2018.04

Skills

    DGCA Regulations Certified

    First Aid Trained

    Safety awareness

    Passenger Assistance

    Cultural Sensitivity

    Aviation Security Certified

    EASA Regulations Certified

    Reliability And Punctuality

    Strong Customer Service Skills

    Assertiveness

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Marathi
Advanced (C1)

Timeline

CUSTOMER SERVICE MANAGER

TLS JEWELLERS
10.2019 - 06.2022

SSC Certificate

JB Khot High School
04.2001 - 2016.04

Associate of Arts -

BSGD Junior College
04.2001 - 2018.04

CABIN CREW

INDIGO AIRLINES
7 2022 - Current
Kejal MehtaCabin Crew