Summary
Overview
Work History
Education
Languages
Timeline
Generic

KEJAL KRISHNAKUMAR SONAR

MUMBAI

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

5
5
years of professional experience

Work History

Senior Customer Service Associate

Connect
Mumbai
09.2020 - Current
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Worked closely with other departments to resolve customer issues in a timely manner.
  • Created reports summarizing customer feedback data for review by senior management team members.
  • Provided training and guidance for junior customer service associates when needed.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.

Back Office Executive

HDFC
Mumbai
08.2019 - 08.2020
  • Created reports on a weekly basis to track customer service metrics.
  • Reviewed customer data and provided assistance with back office operations.
  • Managed daily financial transactions, including deposits, withdrawals, and transfers.
  • Monitored daily activity reports for accuracy and completeness.
  • Generated monthly performance reports for management review.

Telecaller

Genesis
Mumbai
01.2019 - 07.2019
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Adhered to all company standards for quality assurance purposes during each call.
  • Maintained customer records and updated account information in the collections database.

Education

BBI - Bachelor of Banking And Insurance

Mumbai University
Mumbai
06.2033

HSC -

IDUBS Jr. Collage
Mumbai
06.2019

SSC -

Navodaya English High School
Mumbai
06.2017

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Senior Customer Service Associate

Connect
09.2020 - Current

Back Office Executive

HDFC
08.2019 - 08.2020

Telecaller

Genesis
01.2019 - 07.2019

BBI - Bachelor of Banking And Insurance

Mumbai University

HSC -

IDUBS Jr. Collage

SSC -

Navodaya English High School
KEJAL KRISHNAKUMAR SONAR