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Proven leader at Wipro Ltd, adept in risk investigation and enhancing team performance, I significantly reduced closure rates by 16% and improved note maker accuracy by 30%. Specializing in fraud detection and quality improvement, my strategic approach and mentoring skills drive operational excellence and compliance.

Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Detail-oriented professional committed to improving organizational outcomes by monitoring performance initiatives. Focused on planning, implementing, and optimizing procedures. Specializing in operations and dedicated to maximizing quality.

Hardworking and detail-oriented professional with experience in trust and safety, quality analysis, and client relationship management. Started as a Trust & Safety Associate, handling fraud detection, and then promoted to Quality Analyst in a Reverse Engineering project to find and fix process gaps. I also worked as a Relationship Manager at ICICI Bank, helping customers with banking solutions and maintaining strong client relationships. Skilled in communication, problem-solving, and improving processes.

To obtain a challenging position in a reputed organization where I can apply my analytical, technical, and problem-solving skills in fraud detection, KYC verification, and risk operations, while contributing to the organization's success and enhancing my professional growth.

KERTHI SRAVAN KUMAR

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Quality Analyst

Fraud and Risk Analyst

Sales Officer

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Bachelor of Science - Agriculture

BIPC -

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Quality Analyst

Fraud and Risk Analyst

Sales Officer

Bachelor of Science - Agriculture

BIPC -

SSC -

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