Kesavan Narayanan
Senior Executive
Chennai
Summary
Talented, recognized expert in the fields of Freight Operations, Pricing and Customer retention. Equipped with more than 7 year of experience in the areas of business operations and Customer Care. Have handled world leading Auto & Retail companies and manufactures. Eager to advance my career and obtain a director position within a reputable, growth-oriented company.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Executive
Expeditors International India Pvt Ltd
07.2021 - Current
- Ensure timely and accurate movement of freight and information, while providing exceptional customer service
- Ensure accurate and timely client and vendor billing
- Manage intercompany invoice payments.
- Interact with our customers, arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others).
- Participate in the transition of new business / updates to existing business
- Assist in retention calls and complete customer reviews with your regular customers
- Monitor accounts payable to vendors (shipping lines, truckers etc.)
- Worked for Leading Automobile customer like CNH,CUMMINS , FORD.
- Worked for leading Retail customer like Dollar General, GAP Etc
Customer Care Specialist
Kuehne Nagel Pvt Ltd.
11.2020 - 06.2021
- Utilizing my strong forwarding & market knowledge, I will be providing front line support for customers.
- To strengthen operational relation to customer contact(s) through daily interactions, regular visits .
- To qualify customer inquiries and provide quotations within the given price band.
- To document, resolve, analyze all complaints and feedback then identify and eliminate root causes
- To create, review + refine customer reports
- To ensure delivery against all financial targets + strategic objectives
- Negotiate and arrange transport of goods with shipping or freight companies
- Estimate freight or postal rates and record shipment costs and weights.
Assistant-Operations
Skylift Cargo Pvt Ltd.
09.2017 - 11.2020
- Understanding customers needs and assist them by providing information about various airline cargo rates and transit time
- Execute Online filing of Shipping bills & verify the documents pertain to Export Consignment
- Co-ordinate with Transporter, Airport Team, Warehouse, Other internal Team to ease the movement
- Cargo and shipment is done on right time
- Examine parcel and verify Air-way bill number on parcel and verify the weight the parcel
- Manifest Various HAWB and sending pre-alert documents to the overseas agent
- Answer customers' queries and provide information on procedures for the customs clearance and documentation
- Liaise with AAI and Air India to get monthly Statement of accounts, sumit monthly TDS certificate etc
- Sales Visit to leading clients and Exporter for further improve in sales
- Negotiating with Airline for cargo space & best rates available for required destination.
Cargo and Fright Agent
Trans Sea Logistics Pvt Ltd.
07.2014 - 08.2017
- Arrange transport of goods with shipping or freight companies
- Advise clients on transportation payment methods
- Determine method of shipment prepare bills i.e Shipping bill, and other shipping documents & arrange insurance coverage for goods
- Estimate freight rates and record shipment costs weights and Track delivery progress of shipments
- Keep records of all goods shipped, received, and stored
- Verify address labels, identification codes, and shipping instructions to the Cargo
- Check export documentation to define cargo contents use tariG coding system to classify goods according to fee or tariG group.
Education
B.E - Automobile Engineering
Hindustan University
Chennai, Tamil NaduHigh School Diploma - Science
Sri Ahobila Math Oriental Hr Sec School
Chennai, Tamil NaduSkills
International Shipping
undefinedPersonal Information
- Date of Birth: 03/09/93
- Marital Status: Married
Disclaimer
I hereby declare that the above said information are true and correct to the best of my Knowledge and belief.
Accomplishments
- Received cultural award from Expeditors in year 2023
- Have been Customer retention lead of team and worked with all customer closely for business Development
- Have received appreciation from leading Manufacture like Cummins, Wipro.
Timeline
Senior Executive
Expeditors International India Pvt Ltd
07.2021 - Current
Customer Care Specialist
Kuehne Nagel Pvt Ltd.
11.2020 - 06.2021
Assistant-Operations
Skylift Cargo Pvt Ltd.
09.2017 - 11.2020
Cargo and Fright Agent
Trans Sea Logistics Pvt Ltd.
07.2014 - 08.2017
B.E - Automobile Engineering
Hindustan University
High School Diploma - Science
Sri Ahobila Math Oriental Hr Sec School
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