Job Search Status
Open to workDesired start date: Flexible
Open To Work
Keshav Bansal
Gurugram
Work Preference
Summary
Results-driven professional with expertise in AWS Cloud Services, Kubernetes, and Python. Demonstrated ability to design scalable solutions that enhance customer satisfaction and drive product improvements. Proven experience in troubleshooting complex issues and mentoring teams to achieve organizational goals. Strong communicator with a commitment to collaboration and innovation.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Cloud Support Engineer - I
Amazon Web Services (AWS)
Gurugram
02.2022 - Current
- Supported customers via chat, call, and email to resolve AWS-related issues, achieving high satisfaction and meeting expectations.
- Automated infrastructure provisioning on AWS (EKS, EC2, IAM, Security Groups) using Terraform, reducing deployment time by 30%.
- Optimized system scalability with Kubernetes (EKS), increasing capacity by 40% while reducing infrastructure costs.
- Ensured 99.99% uptime by troubleshooting critical production issues and implementing permanent fixes.
- Strengthened security compliance by identifying and mitigating vulnerabilities in customer workflows, enhancing overall system integrity.
- Architected, deployed, and automated Amazon Connect (contact center) solutions for multiple clients, delivering highly available and scalable cloud-based customer engagement platforms.
- Contributed to AWS community (forums, webinars, conferences) by sharing best practices and solutions, fostering collaboration and knowledge sharing.
Application Developer Associate
Accenture
Gurugram
01.2022 - 02.2022
- Collaborated with cross-functional teams to define software requirements and specifications, ensuring alignment with project goals.
- Analyzed logs and debugged code to resolve application issues, enhancing overall system performance.
Education
Bachelor of Technology - Computer Science And Engineering
Guru Gobind Singh Indraprastha University
Delhi07-2021
Higher Secondary Certificate - Non - Medical ( Physics, Chemistry, Mathematics, C
NDMC Navyug School Peshwa Road
New Delhi, Delhi03-2017
Skills
- Troubleshooting and debugging
- Programming in Python and C
- SQL database management
- Containerization with Docker
- Orchestration using Kubernetes
- Amazon Connect expertise
- AWS cloud services
- Cloud architecture design
- Infrastructure automation strategies
- Issue diagnosis and resolution
- Cross-functional collaboration
- Technical documentation skills
Certification
AWS Certified DevOps Engineer - Professional
Accomplishments
Most Valuable Player (MVP Award) - recognized for consistently delivering high-impact solutions.
Timeline
Cloud Support Engineer - I
Amazon Web Services (AWS)
02.2022 - Current
Application Developer Associate
Accenture
01.2022 - 02.2022
Bachelor of Technology - Computer Science And Engineering
Guru Gobind Singh Indraprastha University
Higher Secondary Certificate - Non - Medical ( Physics, Chemistry, Mathematics, C
NDMC Navyug School Peshwa Road