Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kush Sharma

Bangalore

Summary

Dynamic AWS Cloud Support Engineer with a proven track record at Amazon, excelling in optimizing content delivery and enhancing system efficiency. Skilled in DNS troubleshooting and CDN services, I leverage strong customer orientation to drive impactful solutions, ensuring seamless media experiences and robust architectures for clients.

Overview

6
6
years of professional experience
1
1
Certification

Work History

AWS Cloud Support Engineer

Amazon
Bangalore
09.2024 - Current
  • Troubleshooting and optimizing AWS services for content delivery, media processing, and enterprise email solutions.
  • Providing technical guidance on CloudFront, Lambda@Edge for content delivery.
  • Supporting enterprise email solutions through WorkMail and Simple Email Service (SES).
  • Diagnosing performance issues and optimizing configurations to enhance system efficiency.
  • Assisting customers in building scalable and resilient architectures for media experiences.
  • Focused on driving seamless content distribution at scale across various platforms.

Cloud Support Engineer

Akamai Technologies
03.2023 - 08.2024
  • Expertise in Akamai CDN and security products, with a deep understanding of end-to-end HTTP request flow.
  • Experience working across cloud infrastructures and their integration with Akamai.
  • Proficient in troubleshooting IP, TCP, DNS, HTTP/HTTPS, TLS, and application/API components (HTML, CSS, JS).
  • Strong customer orientation, with the ability to assess technical and business impact.
  • Mentor new hires, and support team skill development.
  • Collaborate with cross-functional teams across Engineering, Ops, Sales, and Account Management.
  • Contribute to the knowledge base and define customer-driven enhancements for Akamai services.

Technical Solutions Engineer, Associate

Akamai Technologies
04.2021 - 03.2023
  • Troubleshoot Akamai CDN and security products (Ion, DSA, WAP, Bot Manager, etc.).
  • Analyze HTTP request flow, SSL/DoS issues, and web, app, and API performance problems.
  • Debug network protocols (IP, TCP, DNS, TLS, HTTP/HTTPS), and caching behavior.
  • Collaborate with customer technical teams, and internal cross-functional groups.
  • Provide RCAs, share knowledge through KCS, and enhance customer self-service.

Network Engineer

CSS Corp
02.2019 - 04.2021
  • Monitored network/hardware devices and supported on-site installations
  • Configured Cisco routers and Meraki switches; resolved WAN/L2/L3 issues
  • Handled TCP/IP, DNS, DHCP troubleshooting and remote fault diagnosis
  • Managed incidents, changes, and escalations; raised RMA/TAC cases
  • Documented operations and addressed service requests efficiently

Education

Bachelor of Engineering (B.E) - Electrical, Electronics And Communications Engineering

Gopalan College of Engineering And Management
Bangalore
05-2018

Higher Secondary Certificate (PUC) -

SEA PU College
Bangalore
03-2014

Secondary School Certificate (SSLC) -

SM English School
Bangalore
03-2012

Skills

  • DNS Troubleshooting & Configuration
  • HTTP/HTTPS & Layer 7 Debugging
  • CDN & Edge Services (CloudFront, Akamai Ion, S3 Acceleration, Lambda@Edge)
  • Email Services (SES, WorkMail)
  • TLS/SSL Configuration
  • Network Protocols (TCP/IP, DHCP)

Accomplishments

  • Received Support Services Champions Award for Q2-2023
  • I became KCS Level 2 in one year of joining Akamai by consistently contributing to KB articles
  • Received CSATs (Customer Satisfaction scores) from various customers

Certification

  • AWS Certified AI Practitioner
  • AWS Certified Solutions Architect - Associate
  • Technical Mastery: Ion Certification (Support Services)

Timeline

AWS Cloud Support Engineer

Amazon
09.2024 - Current

Cloud Support Engineer

Akamai Technologies
03.2023 - 08.2024

Technical Solutions Engineer, Associate

Akamai Technologies
04.2021 - 03.2023

Network Engineer

CSS Corp
02.2019 - 04.2021

Bachelor of Engineering (B.E) - Electrical, Electronics And Communications Engineering

Gopalan College of Engineering And Management

Higher Secondary Certificate (PUC) -

SEA PU College

Secondary School Certificate (SSLC) -

SM English School

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Kush Sharma