Summary
Overview
Work History
Education
Skills
Current Industry
Current Functional Area
Current Location
Areas Of Specialization
Sports Activities
Current Responsibilities
Career Start
Personal Information
Training
Software
Interests
Cricket
Timeline
Generic
Keshav Chauhan

Keshav Chauhan

Hospitality
New Delhi

Summary

To Work in an Organization that can fully tap the potential in me, by providing an intellectually stimulating and nourishing environment, and Grow along with contributing towards bringing laurels and profits to the company.

Food & Beverage (Service) professional with extensive independent experience in different outlets with an excellent track of record. Believe in parity of customer satisfaction & departmental goals. Quick Learner, Energetic and self -motivated player. Proven ability to work in independent and team environments. Ability to effectively manage stress situations, with an ease. Excellent communication, presentation and interpersonal skills

Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience
2007
2007
years of post-secondary education
1
1
Language

Work History

General Manager

Ber Goa
06.2024 - Current
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.

Deputy General Manager

Noah The Beach Escape
12.2023 - 05.2024
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Handled cash accurately and prepared deposits.
  • Mentored and motivated team members to achieve challenging business goals.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Resolved problems promptly to elevate customer approval.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Manager of Operations

Monet Delhi
11.2020 - 12.2023
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.

Restaurant Manager

THE VAULT CAFE, JUNKYARD CAFE, LOCAL CAFE (CP)
11.2014 - 11.2020
  • Company Overview: A unit of TEWARI HOUSE HOSPITALITY PVT LTD
  • Maintaining the continuous follow up The Brand Service Standards and Standard Operating Procedures (SOP’s)
  • Ensure efficient implementation of innovative, high quality, and profitable Food & Beverage services
  • Leads restaurant operations through active stage management during restaurant operating hours, & provides input to set the parameters of new products through creative, financial, and client analysis
  • Responsible for assigning staff allocations through duty roaster
  • Involved in Potential Beverage, liquor and supply Cost, & tracking of daily covers done in various meal operations under cover report
  • Value addition to operation by implementation of Company Service standards
  • Responsible for making policies to achieve the highest level of guest satisfaction
  • Coordination with respective inventory heads for monthly Inventories of Chinaware, Steel ware & Glassware
  • Responsible for daily sale reports
  • Responsible for presenting reports on regular monthly breakages and expenses
  • Managing the Training Section in the department for all team members and taking training classes on regular intervals
  • Making duty roaster for the department
  • Making a good environment in FOH and BOH Staff
  • Responsible for maintaining proper Hygiene in the premises
  • A unit of TEWARI HOUSE HOSPITALITY PVT LTD

Assistant Restaurant Manager

ITALIANO
08.2007 - 11.2014
  • Company Overview: A unit of HIMANSHU RESORTS Pvt
  • Ltd
  • The Restaurant is a casual dining Restaurant with a difference
  • The extensive range of facilities it is providing to its customers characterizes
  • Restaurant serving Continental cuisine (Italian) with nice and cozy Bar
  • A unit of HIMANSHU RESORTS Pvt
  • Ltd
  • The Restaurant is a casual dining Restaurant with a difference
  • The extensive range of facilities it is providing to its customers characterizes
  • Restaurant serving Continental cuisine (Italian) with nice and cozy Bar

Education

01 year diploma programme - Hospitality, Aviation n Travel Tourism

Frankfinn

Bachelor of Science -

Post Graduate Collage
Dhaliara, H.P
01-2006

Higher Secondary - undefined

Government Senior Secondary School

Skills

  • NIIT Institute Diploma
  • Effective Written Communication
  • Proficient at Managing Multiple Tasks
  • Dedicated Learner
  • Committed and Trustworthy Employee

Current Industry

Hospitality

Current Functional Area

Food & Beverage Service

Current Location

 Gurgaon, New Delhi, Goa, India

Areas Of Specialization

  • Multi Cuisine restaurants (Indian, Mexican, Italian & American)
  • Bar operations (Wines, cocktails, spirits etc)

Sports Activities

  • Winner of Badminton Championship in Zonal Level
  • Won a Cricket Tournament for School and College district level

Current Responsibilities

  • Maintaining the continuous follow up The Brand Service Standards and Standard Operating Procedures (SOP’s).
  • Ensure efficient implementation of innovative, high quality, and profitable Food & Beverage services.
  • Leads restaurant operations through active stage management during restaurant operating hours, & provides input to set the parameters of new products through creative, financial, and client analysis.
  • Responsible for assigning staff allocations through duty roaster.
  • Involved in Potential Beverage, liquor and supply Cost, & tracking of daily covers done in various meal operations under cover report.
  • Value addition to operation by implementation of Company Service standards.
  • Responsible for making policies to achieve the highest level of guest satisfaction.
  • Coordination with respective inventory heads for monthly Inventories of Chinaware, Steel ware & Glassware.
  • Responsible for daily sale reports.
  • Responsible for presenting reports on regular monthly breakages and expenses.
  • Managing the Training Section in the department for all team members and taking training classes on regular intervals.
  • Making duty roaster for the department.
  • Making a good environment in FOH and BOH Staff.
  • Responsible for maintaining proper Hygiene in the premises.

Career Start

2007, Italiano Gurgaon

Personal Information

  • Father's Name: Mr. Amarjit Singh Chauhan
  • Date of Birth: 01/27/87
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Training

Extensive Training for in F&B Service & Food Production, Hotel Trident, Gurgaon, Haryana

Software

C-SAT

Interests

LEARN NEW THINGS EVERYDAY IN AN EVERY ASPECT

Cricket

LOVE TO PLAY AND WATCH IT

Timeline

General Manager

Ber Goa
06.2024 - Current

Deputy General Manager

Noah The Beach Escape
12.2023 - 05.2024

Manager of Operations

Monet Delhi
11.2020 - 12.2023

Restaurant Manager

THE VAULT CAFE, JUNKYARD CAFE, LOCAL CAFE (CP)
11.2014 - 11.2020

Assistant Restaurant Manager

ITALIANO
08.2007 - 11.2014

Higher Secondary - undefined

Government Senior Secondary School

01 year diploma programme - Hospitality, Aviation n Travel Tourism

Frankfinn

Bachelor of Science -

Post Graduate Collage
Keshav ChauhanHospitality