Keshav Yadav
Process Developer
Faridabad
Summary
To be in a challenging and responsible position, where I can contribute to the best of my skills and constantly benefit from new technology and use it for the organization and my personal development as well.
Overview
6
6
years of professional experience
Work History
Process Developer
Genpact India Pvt Ltd
Gurugram
02.2023 - Current
- Sending Statement of Accounts to customers
- Raising tickets regarding clearing , disputes on salesforce
- Initiated legal action against delinquent customers when necessary.
- Clearing of unapplied cash by doing reconciliation.
- Resolved complex issues that arose during the collections process.
- Resolving disputes of the customers regarding the payment
- Doing month end reporting
- Taking action on the disputed customer;s by pausing their campaigns or moving them to 3rd party collections
- ERP - SAP , SAP BRIM, Salesforce, Power BI
Senior Executive (Accounts Receivable)
IMTEX ENGINEERS
New Delhi
04.2021 - 12.2022
- Sending reminders to customers
- Weekly follow ups with customer regarding payment
- Clearing all the customer disputes
- Maintaining daily report of collection activity and accounts receivable status
Process Developer for Chargeback Process
Genpact
Noida
02.2020 - 03.2021
- Researching on customer’s agreement
- Clearing disputes of the customers
- Deep research on customer's agreement and validating that the chargebacks raised by customer is valid or not .
- ERP used - AS400
Process Associate
IBM
Gurugram
08.2018 - 11.2019
- Sending statement of accounts to customer
- Weekly follow ups with customer
- Reply to the client query and concern received from the client by email or telecall.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Taking proper action against the disputed customers.
- ERP - SAP, GSSC portal
Skills
Use of Internet
Business process analysis
Process mapping
Microsoft Excel
Academicprofile - Schoolingcredentials
- GRADUATE (B. Com), PGDAV COLLEGE, Delhi University
- 12TH, John f kennedy public school, CBSE
- 10TH, Vidya Mandir Public School, CBSE
Languages
- English
- Hindi
Hobbies and Interests
- Gymming
- Listening Music
Disclaimer
I hereby affirm that the information in this document is accurate and true to the best of my knowledge.
Personal Information
- Father's Name: Mr. Yoginder Singh
- Date of Birth: 03/26/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Process Developer
Genpact India Pvt Ltd
02.2023 - Current
Senior Executive (Accounts Receivable)
IMTEX ENGINEERS
04.2021 - 12.2022
Process Developer for Chargeback Process
Genpact
02.2020 - 03.2021
Process Associate
IBM
08.2018 - 11.2019
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