Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Awards
Hobbies and Interests
Certification
Languages
Accomplishments
Timeline
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Siddharth Agarwal

Siddharth Agarwal

New Delhi

Summary

To continuously enhance my knowledge base while contributing to organizational goals. To apply managerial, communication and interpersonal skills and knowledge gained over a period of time to a dynamic environment that offers professional growth while being resourceful, innovative and flexibility. Results-oriented Process Developer with 9 years of experience driving organizational improvements. Successful at developing, implementing and continuously evaluating system-wide processes. Integral leader with focus on maintaining latest industry knowledge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Process Developer

GENPACT INDIA PVT LTD
01.2021 - Current
  • Working in a U.K Process called Santander
  • Analyzed existing business processes to identify areas for improvement, cost reduction, and increased efficiency.
  • Performed simulations on processes to evaluate changes in performance metrics such as throughput, cycle time, and quality.
  • It is a large retail and commercial bank based in the U.K
  • Raising memos to other banks which relate to cases that involves incorrectly Dr/Cr., Wrongly delivered debits, traces etc
  • Reviewing and providing feedback on the queries raised by the other departments within the Santander
  • Dealing with the customer financial and non-financial queries and questions and assisting them with the solutions via cases/complaint generated
  • Complete client collections and recoveries
  • Preparing daily Journal entries and uploading it into system
  • Clearing inward and outward cheques
  • Providing cross training to the existing employees and to the new-hires
  • Prepared daily reports to track banking transactions and account balances.
  • Resolved discrepancies related to customer accounts.
  • Performed reconciliations between bank accounts and internal accounting systems.

Deputy Manager

KOTAK MAHINDRA BANK
Mumbai
03.2016 - 10.2020
  • Responsible for scanning and clearing of cheques
  • Monitored daily operations and ensured compliance with company policies and regulations.
  • Conducted performance appraisals for subordinate staff members and provided feedback on their performance.
  • Dealing with cash transactions
  • Follow up with different departments to resolve customer query within TAT, for better service
  • Working as a role of S.O (Service Officer)
  • Analyzed customer feedback data to identify areas of improvement in services offered by the organization.
  • Maintained records of all operational activities for future reference.

Education

PGDBM -

Times Pro
01.2016

BBA -

Jain College
01.2014

XIIth -

Lok Maha Vidhyalaya
01.2011

Xth -

AVN English School
01.2008

MBA - Banking And Financial Support Services

NMIMS University of Mumbai

Skills

  • Goal oriented
  • Patience
  • Flexible
  • Efficient
  • Team player
  • Working knowledge of 'Microsoft Office' viz MS Word, MS PowerPoint and MS Excel
  • Working knowledge of Finacle and Dotnet
  • Basic computing application and Internet
  • Lean Six Sigma
  • Process Mapping
  • Multitasking and Organizing

Personal Information

  • Father's Name: Mr Akhil Agarwal
  • Date of Birth: 29/06/1992
  • Gender: Male

Languages

  • English
  • Hindi

Awards

  • Always been the class representative.
  • Volunteered in college fest.

Hobbies and Interests

  • Cooking
  • Travelling
  • Interacting with people

Certification

  • Train the trainer Certified
  • Lean Idea Certified

Languages

English
First Language

Accomplishments

  • Top performer for regular of 6 Months
  • Awarded with One Man army title

Timeline

Process Developer

GENPACT INDIA PVT LTD
01.2021 - Current

Deputy Manager

KOTAK MAHINDRA BANK
03.2016 - 10.2020

PGDBM -

Times Pro

BBA -

Jain College

XIIth -

Lok Maha Vidhyalaya

Xth -

AVN English School

MBA - Banking And Financial Support Services

NMIMS University of Mumbai

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Siddharth Agarwal