Sudha

• Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
• Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
• Authored onboarding documentation to introduce new employees to business processes.
• Trained leadership personnel and employees on new business processes using in-person and online education.
• Created customized quality control and assurance methodologies to verify successful completion of self-designed and externally-sourced business processes.
• Received and reviewed incoming documents and materials.
• Analyzed processor data and developed insight reports for management review.

Promoted as Quality Analyst.

Job Responsibilities:

• Call monitoring and providing actionable insights.
• Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
• Gathers information to improve agent performance and giving proper feedback.
• Conduct regular software audits.
• Maintain working knowledge of quality standards.
• Develop and perform quality test processes.
• Make recommendations for repairing defects.
• Create, review and refine user experience documents.
• Participates in bi-weekly meetings with IT department.

CollegeDekho.com is a unique universities discovery platform, which connects education seekers with education providers, at the same time offering information about colleges, courses, entrance exam details, admissions.

Achievements/Tasks:

• Used established assessment criteria to evaluate student skills and knowledge gaps.
• Counselled students working through educational, personal and behavioral problems.
• Directed students in completing form and admission process
• Highest admission and forms in the team.
• Supported team leader in improving operations and resolving issues to deliver top-notch customer service.

Glen Appliances Are A Fusion Of Style And Simplicity. Innovative Products With Modern Looks And Unique Features To Make the Cooking A Pleasure.

Job Responsibilities:

• Collaborated with team members to achieve target results.
• Developed team communications and information for meetings.
• Created plans and communicated deadlines to complete projects on time.
• Picked up additional tasks to aid team success.
• Met budget targets through responsible planning and resource allocation.
• Enhanced working relationships by participating in team-building activities.