KESHAV CHHATWAL
Process Executive
New Delhi,Delhi
Summary
Organized individual with a strong commitment to skill acquisition and team collaboration. Eager to contribute to team success in an entry-level position while gaining practical experience. Proven ability to adapt quickly and support team objectives effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Process Executive
Cognizant
07.2024 - Current
- Executed customer interactions on online chat platforms, providing effective support and troubleshooting assistance. Addressed inquiries and complaints swiftly, enhancing customer experience and satisfaction. Maintained comprehensive records of customer engagements and updated profiles regularly. Facilitated coordination with other teams to resolve complex issues effectively. Escalated persistent queries to senior personnel, ensuring prompt resolutions.
- Managed daily tasks in line with project requirements and deadlines.
- Guide customers through troubleshooting processes.
- Provide step-by-step instructions to resolve payment-related issues.
Visa Assistance Associate
Leverage Edu
05.2023 - 08.2023
- Processed visa applications for clients following established guidelines and protocols.
- Reviewed academic and financial documents submitted by applicants for accuracy and completeness.
- Verified supporting documents to ensure compliance with visa requirements.
- Collaborated with team members to streamline application processes and improve efficiency.
Education
BA (VOC) - Small & Medium Enterprise - Microeconomics, Macroeconomics, Business & Corporate Law, Financial Management
College Of Vocational Studies, University of Delhi
08.2022
Senior Secondary - XIIth CBSE
Mount Carmel School
05.2019
High School - Xth CBSE
Mount Carmel School
Skills
- Ms Excel
- PowerPoint
- Ms Word
- Customer support
- Time management
- Persistent problem solver
- Attention to detail
- Due diligence
Certification
- Diploma in Digital Learning and MIS
- Proficient in VLOOKUP, HLOOKUP, PowerPoint, and Word
Languages
English, Hindi
Volunteer Experience
YOUTH UBAAL FOUNDATION, Visited an orphanage and engaged the children in interactive and entertaining activities. Donated gifts and food items for Christmas. Went on a donation drive where we gave winter clothes to the needy.
Accomplishments
- Gold Medalist in Level-8 Abacus: Awarded with the 1st price and scholarship for exceptional performance across Delhi.
- Silver Medalist in Level-7 Abacus: Awarded with the 2nd price and scholarship for exceptional performance across Delhi.
- Inter-School Competition: Designated as the Vice Captain of the football team. Participated in various inter-school football matches.
- Certificate of Appreciation, "Ben-Hur" Annual Event: Awarded and recognized for managing the team and aligning the tasks efficiently.
Timeline
Process Executive
Cognizant
07.2024 - Current
Visa Assistance Associate
Leverage Edu
05.2023 - 08.2023
BA (VOC) - Small & Medium Enterprise - Microeconomics, Macroeconomics, Business & Corporate Law, Financial Management
College Of Vocational Studies, University of Delhi
Senior Secondary - XIIth CBSE
Mount Carmel School
High School - Xth CBSE
Mount Carmel School
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