Summary
Overview
Work History
Education
Skills
Languages
Timeline
Reading Books
Reading Books
Generic

KESHAV SINGH CHAUHAN

Assistant Manager, Operations
Bengaluru

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience
12
12
years of post-secondary education

Work History

Assistant Operations Manager

Practo Technologies Pvt Ltd
Bengaluru
04.2022 - Current
  • Develop productive and achievement oriented working environment for employees.
  • Oversee operational cost, complaince, risk and audit activities.
  • Assist in interviewing, recruiting, training, performance evaluation and promotion activities.
  • Evaluate current operational strategies and recommend improvements.
  • Supervised operations team to support operational excellence and excellent customer service.


Lead Central Account Manager

Practo Technologies Pvt Ltd
Bengaluru
04.2019 - 03.2022
  • Scaling the PAN India onboarding.
  • Maximized customer engagement and satisfaction by delivering excellent customer service.
  • Developed ongoing program's using good team communication and collaboration.
  • Setting up of a process to improve the whole onboarding experience.
  • Participate Monthly/ Quarterly review meeting.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.

Senior Central Account Manager

Practo Technologies Pvt Ltd
Bengaluru
04.2017 - 03.2019
  • Trained and mentored employees to maximise team performance.
  • Handled customer concerns and escalated major issues to supervisor.
  • Diffused challenging situations using conflict management techniques.
  • Enhanced working relationships by participating in team-building activities.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.

Customer Success Manager

Practo Technologies Pvt Ltd
Bengaluru
07.2015 - 04.2017
  • Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals.
  • Delivering on time training to the customers.
  • Collaborating with different departments to resolve the customer requests.
  • Helping the customers adapt to the product and understand the ROI.
  • Sharing the feedbacks of the customers to the relevant stakeholders to improve the product.

Process Associate

Genpact India Pvt Ltd
Gurugram
02.2015 - 06.2015
  • Handle Customer Queries on call and provide solution to the Customer at that point of time.
  • Meeting SLA and maintaining the quality at the same time.
  • Empathize and Sympathize the customer based on the situation.
  • Help the customer with the resolution of the query.
  • Closing all the calls on time.


Operations Executive

Next Gen Paper Solutions Pvt Ltd
Gurugram
11.2014 - 02.2015
  • Analyse data from hard copy and filter the data which needs to be copied.
  • Copy data from hard copy and convert them into soft copy and upload them on the server of the company.
  • Collaborate with different teams to achieve Daily, Weekly and Monthly targets.

Education

B. Tech - ECE

Lovely Professional University,
Phagwara, PB
07.2010 -

Higher Secondary School Certificate (HSSC) - General Studies

B.R. Sr. Sec School
Sikar, RJ
07.2009 -

Secondary School Leaving Certificate (SSLC) - General Studies

Central Academy School
Alwar, RJ
04.2001 -

Skills

Process Improvementsundefined

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Assistant Operations Manager

Practo Technologies Pvt Ltd
04.2022 - Current

Lead Central Account Manager

Practo Technologies Pvt Ltd
04.2019 - 03.2022

Senior Central Account Manager

Practo Technologies Pvt Ltd
04.2017 - 03.2019

Customer Success Manager

Practo Technologies Pvt Ltd
07.2015 - 04.2017

Process Associate

Genpact India Pvt Ltd
02.2015 - 06.2015

Operations Executive

Next Gen Paper Solutions Pvt Ltd
11.2014 - 02.2015

B. Tech - ECE

Lovely Professional University,
07.2010 -

Higher Secondary School Certificate (HSSC) - General Studies

B.R. Sr. Sec School
07.2009 -

Secondary School Leaving Certificate (SSLC) - General Studies

Central Academy School
04.2001 -

Reading Books

I like to read few pages on a daily basis. My interests are fiction novels and recently I have found appetite for books that give good knowledge on lifestyle changes. E.g. Psychology of Money by Morgan Housel.

Reading Books

I like to read few pages on a daily basis. My interests are fiction novels and recently I have found appetite for books that give good knowledge on lifestyle changes. E.g. Psychology of Money by Morgan Housel.

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KESHAV SINGH CHAUHANAssistant Manager, Operations