Ketan M Gajjar
MUMBAI
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
M.D.C Group of companies
12.2021 - 01.2025
- Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
- Desktop Support Technician Customer Support Executive Domain System .
- Streamlined network efficiency by designing, implementing, and maintaining LAN, WAN, and VPN systems.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Customer Support Executive
Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021
- Supported employees in advanced troubleshooting on helpdesk ticket
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
Customer Support Executive
Aservemind Technologies Limited L.P.
01.2018 - 03.2021
- Laptop, Desktop OS/installation with software Outlook troubleshooting, domain and IP configure printer Software installation
- Troubleshooting Network remote support
Education
H.S.C -
SARASWATIVIDYALAY
01.2013 - 12.2013
B.com - undefined
Gujart University
01.2014 - 12.2014
IT Engineer - undefined
Prakshal IT Academy
01.2017 - 12.2017
Skills
Customer inquiry management (CIM)
Personal Information
- Date of Birth: 08/13/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Jobdescription
- Laptop, Desktop OS installation with software Outlook troubleshooting, domain and IP configure printer Software installation
- Troubleshooting Network remote support as Customer Support Executive
- Supported employees in advanced troubleshooting on helpdesk ticket as Customer Support Executive
- Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
- Desktop Support Technician as Customer Support Executive
Timeline
Customer Support Executive
M.D.C Group of companies
12.2021 - 01.2025
Customer Support Executive
Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021
Customer Support Executive
Aservemind Technologies Limited L.P.
01.2018 - 03.2021
IT Engineer - undefined
Prakshal IT Academy
01.2017 - 12.2017
B.com - undefined
Gujart University
01.2014 - 12.2014
H.S.C -
SARASWATIVIDYALAY
01.2013 - 12.2013
Similar Profiles
Vipin J RaoVipin J Rao
Senior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi GroupSenior Payroll Executive at Oasis Investment Companies LLC (Holding Companies of Al Shirawi Group
Ahmed Gamal Ibrahim AhmedAhmed Gamal Ibrahim Ahmed
Mechanical supervisor at IKK Group - Isam Khairy Kabbani Group of CompaniesMechanical supervisor at IKK Group - Isam Khairy Kabbani Group of Companies
Olha TsurkanOlha Tsurkan
Financial consulting at Group of companies: Sabbia Group (Ukraine), Keramplus (Ukraine), FTLA Assistance (Ukraine), Mineral Planet Pte. Ltd (Singapore)Financial consulting at Group of companies: Sabbia Group (Ukraine), Keramplus (Ukraine), FTLA Assistance (Ukraine), Mineral Planet Pte. Ltd (Singapore)
Hardik ShahHardik Shah
Representative - South Asia at EHL Hospitality Business SchoolRepresentative - South Asia at EHL Hospitality Business School
Shivam BhatShivam Bhat
Senior Consultant at EYSenior Consultant at EY