Overview
Work History
Education
Skills
Personal Information
Jobdescription
Timeline
Generic
Ketan M Gajjar

Ketan M Gajjar

MUMBAI

Overview

7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Customer Support Executive

M.D.C Group of companies
12.2021 - 01.2025
  • Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
  • Desktop Support Technician Customer Support Executive Domain System .
  • Streamlined network efficiency by designing, implementing, and maintaining LAN, WAN, and VPN systems.
  • Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

Customer Support Executive

Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021
  • Supported employees in advanced troubleshooting on helpdesk ticket
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
  • Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.

Customer Support Executive

Aservemind Technologies Limited L.P.
01.2018 - 03.2021
  • Laptop, Desktop OS/installation with software Outlook troubleshooting, domain and IP configure printer Software installation
  • Troubleshooting Network remote support

Education

H.S.C -

SARASWATIVIDYALAY
01.2013 - 12.2013

B.com - undefined

Gujart University
01.2014 - 12.2014

IT Engineer - undefined

Prakshal IT Academy
01.2017 - 12.2017

Skills

Customer inquiry management (CIM)

Trend detection and analysis

Data reconciliation reporting

Complaint handling

Software installation

Hardware installation

Technical support

LAN and WAN networks

Remote support

Domain system

Personal Information

  • Date of Birth: 08/13/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Jobdescription

  • Laptop, Desktop OS installation with software Outlook troubleshooting, domain and IP configure printer Software installation
  • Troubleshooting Network remote support as Customer Support Executive
  • Supported employees in advanced troubleshooting on helpdesk ticket as Customer Support Executive
  • Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
  • Desktop Support Technician as Customer Support Executive

Timeline

Customer Support Executive

M.D.C Group of companies
12.2021 - 01.2025

Customer Support Executive

Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021

Customer Support Executive

Aservemind Technologies Limited L.P.
01.2018 - 03.2021

IT Engineer - undefined

Prakshal IT Academy
01.2017 - 12.2017

B.com - undefined

Gujart University
01.2014 - 12.2014

H.S.C -

SARASWATIVIDYALAY
01.2013 - 12.2013
Ketan M Gajjar