Ketan M Gajjar
MUMBAI
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Support Executive
M.D.C Group of companies
12.2021 - 01.2025
- Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
- Desktop Support Technician Customer Support Executive Domain System .
- Streamlined network efficiency by designing, implementing, and maintaining LAN, WAN, and VPN systems.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Customer Support Executive
Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021
- Supported employees in advanced troubleshooting on helpdesk ticket
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Delivered high-quality remote support services by diagnosing complex problems via phone or web-based tools when necessary.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network problems.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
Customer Support Executive
Aservemind Technologies Limited L.P.
01.2018 - 03.2021
- Laptop, Desktop OS/installation with software Outlook troubleshooting, domain and IP configure printer Software installation
- Troubleshooting Network remote support
Education
H.S.C -
SARASWATIVIDYALAY
01.2013 - 12.2013
B.com - undefined
Gujart University
01.2014 - 12.2014
IT Engineer - undefined
Prakshal IT Academy
01.2017 - 12.2017
Skills
Customer inquiry management (CIM)
Personal Information
- Date of Birth: 08/13/93
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Jobdescription
- Laptop, Desktop OS installation with software Outlook troubleshooting, domain and IP configure printer Software installation
- Troubleshooting Network remote support as Customer Support Executive
- Supported employees in advanced troubleshooting on helpdesk ticket as Customer Support Executive
- Customer Support Executive Troubleshooting Outlook Networking Support IP Configure Networking LAN
- Desktop Support Technician as Customer Support Executive
Timeline
Customer Support Executive
M.D.C Group of companies
12.2021 - 01.2025
Customer Support Executive
Geninfo Genesis Inoserve PVT.LTD.
05.2021 - 12.2021
Customer Support Executive
Aservemind Technologies Limited L.P.
01.2018 - 03.2021
IT Engineer - undefined
Prakshal IT Academy
01.2017 - 12.2017
B.com - undefined
Gujart University
01.2014 - 12.2014
H.S.C -
SARASWATIVIDYALAY
01.2013 - 12.2013