Ketan Joshi
Hyderabad
Summary
Detailed oriented Professional with 9+ years of experience in Taxation, Operations, Internal Audit, Process Management and Project Management. I am a persistent learner, a team player, proactive and a determined problem solver, with a proven expertise in optimizing processes, enhancing efficiency, and driving strategic initiatives. A strong communicator and collaborator, and capable of liaising cross-functionally to achieve organizational goals. I am dedicated to delivering measurable results and contributing to the success of financial operations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Genpact India Pvt. Ltd.
Hyderabad
07.2023 - Current
- Team lead.
- Support clientele operations for operational excellence.
- Collate quarterly financial performance and identify trends using Microsoft apps like Power BI and Power Automate.
- Drive the SLAs and Metrics for Month-end, Quarter-end, and Year-end activities with over 96% accuracy and efficiency with effective KPIs in place.
- Half-yearly review and update on SOPs and VSM, and provide insights on improvements on the process by deploying Gen AI.
- Assisted in the development of operational strategies to ensure efficient and productive operations and brought down the manual effort by 25%.
- 100% migration and integration of new systems as part of Property Management System.
Management Trainee
Genpact India Pvt. Ltd.
Hyderabad
11.2021 - 06.2023
- Collate quarterly financial performance and identify trends.
- Drive the SLAs and Metrics for Month-end, Quarter-end, and Year-end activities with over 96% accuracy and efficiency.
- Half-yearly review on SOPs and VSM, and provide insights on improvements on the process by deploying Gen AI.
- Additional responsibility of HR Catalyst.
- Assisted in the development of operational strategies to ensure efficient and productive operations and brought down the manual effort by 15%.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Process Developer
Genpact India Pvt. Ltd.
Hyderabad
08.2019 - 11.2021
- OJT to Sydney for new business transition with a team of 15 members. We brought in 100% finance operations from CoE.
- Perform Revenue Audit on daily basis while adhering to the AASB Standards and maintaining the SLA metrics over 98%.
- Collate recent financial performance and identify trends.
- Prepare financial reports and communicate the insights of these reports to the broader business.
- Half-yearly review on SOPs and VSM, and provide insights on improvements on the process.
- Developed process models and diagrams to better understand the current state of production processes and deployed RPA to increase efficiency by 67%.
Specialist - Indirect Taxation
PwC
Hyderabad
10.2018 - 03.2019
- 100% Verification of Invoices and Filing of GST Refunds under RFD-01 and RFD 01A while adhering to CBIC Rules and Regulations.
- Filing of GST Returns under GSTR-1, GSTR-3 and GSTR-9.
- Performing refund processes for companies having Service Tax along with the State GST Department.
- Coordinating with the State GST Department and performing the refund process for companies under Service Tax Act, 1994.
Accounts Assistant
Kirtane and Pandit Chartered Accountants LLP
Pune
07.2017 - 07.2018
- Part of Performance Management Department.
- Performed duty as Ticket Auditor and Box Officer Manager for U-17 FIFA World Cup with a team of 7 (Delhi).
- Performed Quarterly Inventory Stock Audit for a Pigment and Chemical manufacturer.
- Performed Internal Audit and Investment Declaration Audit at Saama Technologies, Pune.
- Performed Accounts Payable at Tata Communications Ltd. during GST Transition from Service Tax in 2017.
- Generated monthly financial reports for management review.
Customer Service Executive
Firstsource India Pvt. Ltd.
Bengaluru
05.2016 - 03.2017
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Sales and marketing of Sky Network Products
- Performed Debt Collection for customers.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Education
MBA - Finance -
ISBR Business School
08.2017
B. Com -
Bhavans' Vivekananda Degree College
08.2013
Higher Secondary -
Army Public School
06.2010
Skills
- Power BI
- Microsoft Dynamics
- Financial Accounting
- Financial Analysis and Planning
- Agile
- Internal Audit - SOX Compliance
- Project Management
- Internal Controls
- Operations Management
- Budget assistance
- Financial management
- COSO
- Internal Financial Controls and Reporting
- Salesforce
Websites
- LinkedIn - https://www.linkedin.com/in/ketanjoshi
Certifications
- Forensics Accounting and Fraud Examiner - IFS, Pune
- Lean Six Sigma - Genpact India Pvt. Ltd.
- Agile Certified Practitoner (PMI-ACP) - Simplilearn
- CAPM (PMI) - Simplilearn
- Salesforce Administrator - Simplilearn
- Internal Financial Controls - IFC - Risk Pro Academy
Hobbies and Interests
- Football
- Cooking
- Travelling
- Postcrossing
Languages
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Assistant Manager
Genpact India Pvt. Ltd.
07.2023 - Current
Management Trainee
Genpact India Pvt. Ltd.
11.2021 - 06.2023
Process Developer
Genpact India Pvt. Ltd.
08.2019 - 11.2021
Specialist - Indirect Taxation
PwC
10.2018 - 03.2019
Accounts Assistant
Kirtane and Pandit Chartered Accountants LLP
07.2017 - 07.2018
Customer Service Executive
Firstsource India Pvt. Ltd.
05.2016 - 03.2017
MBA - Finance -
ISBR Business School
B. Com -
Bhavans' Vivekananda Degree College
Higher Secondary -
Army Public School