Nisha Kaintura
Faridabad
Summary
Experienced Assistant Manager with 7+ years of expertise in Order to Cash, Accounts Receivable, and Business Excellence. Proven record of accomplishment in leading teams, improving processes, and achieving financial accuracy. Skilled in stakeholder communication, fostering continuous improvement, and exceeding key performance metrics.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Genpact
Noida
06.2023 - Current
- Supervise a team of Accounts Receivable (AR) specialists, providing guidance, training, and support
- Mentoring the team to sharing best proactive to achieve collection and deduction targets
- Assign tasks, balance workloads, and ensure deadlines are met
- Handle escalation calls/queries from client and customer
- Conduct regular team meetings to review performance and address issues
- Oversee daily AR processes, ensuring timely and accurate invoicing, payments, and adjustments
- Monitor AR Aging, MOA, and unidentified balance reports to minimize overdue accounts
- Follow up on unpaid invoices, claims, denials, and discrepancies
- Also managing the receivables, bad debt, and collectibility rates
- Strong problem-solving skills and experience analyzing high volume, multi-currency transactions
- Coordinate with cross functional department’s for achieving the collection target
- Identified automation opportunities, implementing Power BI dashboards to streamline reporting processes, reducing reporting time
- Work with automation and finance teams to optimize the AR system (e.g., SAP, High Radius) to streamline billing, collections, and reporting processes
- Conduct root cause analysis on overdue accounts to identify trends and recommend process improvements
Operation Analyst
Accenture Solutions Pvt Ltd
Noida
07.2017 - 06.2023
- Led monthly balance reconciliations between insurer statements and the Policy Admin System (PAS), ensuring consistency and accuracy in financial records
- Managed relationships with assigned counterparties, providing clear communication to resolve discrepancies and improve account settlement timelines
- Conducted sub-ledger reconciliations, identifying discrepancies and taking corrective actions to maintain financial accuracy
- Reviewed aged debt/creditor reports, prioritizing overdue items and collaborating with clients to facilitate the timely settlement of accounts
- Reduced trapped cash by focusing on high-value accounts, working closely with clients to improve cash flow and streamline reconciliation processes
- Manage and drive the team to achieve Cash collection and Cash application metrics
- Partnered with onshore finance teams to ensure the integrity and accuracy of financial results, meeting close schedules and reporting requirements
- Proactively followed up on invoices and payments, coordinating with teams to resolve any disputes related to payment delays
- Monitored account details for non-payments, delayed payments, and other irregularities, taking necessary actions to address issues promptly
- Engaged customers via phone and email to collect on past-due accounts, improving collection rates and reducing DSO (Days Sales Outstanding)
- Regularly reported significant financial findings and supported the implementation of process improvements to enhance operational efficiency
Process Associate
Premier Shield Pvt Ltd
New Delhi
09.2016 - 07.2017
- Conducted in-depth employment verifications and prepared comprehensive reports for clients
- Performed research and analysis on universities and companies for background checks
Education
Master of Business Administration - Finance
Annamalai University
Tamil Nadu12.2020
Diploma in Finance & Banking -
F. Tech Institute
Delhi05.2016
Bachelor of Commerce -
Delhi University
New Delhi06.2015
Skills
- Order to Cash
- Collections/Deductions
- Reconciliation
- Dispute Management
- Reporting
- Background Verification
- SAP
- BlackLine
- Celonis
- Oculus
- Acturis
- MS Office Suite
- Power BI
- Power Automate
- FMEA
- Control Framework
- Skill Matrix
- KPI Reporting
- Windows
- Clain Management Portal
- High Radius
- Citrix
- INSURER Broking Admin Tool
- SLA
- Cash Forecasting
- Power BI Dashboards
Certificationsandachievements
- Recognized for 'Excellence in Team Leadership' at Accenture.
- Key contributor to automation projects at Genpact, reducing processing time by 30%.
- Identified and implemented process improvements that led to a 20% reduction in administrative costs.
- Implemented a new credit risk assessment procedure that reduced bad debt by 10%.
Timeline
Assistant Manager
Genpact
06.2023 - Current
Operation Analyst
Accenture Solutions Pvt Ltd
07.2017 - 06.2023
Process Associate
Premier Shield Pvt Ltd
09.2016 - 07.2017
Master of Business Administration - Finance
Annamalai University
Diploma in Finance & Banking -
F. Tech Institute
Bachelor of Commerce -
Delhi University