Kethzia Joice Mani M
Coimbatore
Summary
Senior Specialist with 6 years of experience in Project Management, Change Management, Incident Management, Project Coordination, Resources Management, HR operations and Leave Management. Quick learner and excellent team player, ability to meet tight deadlines and work under pressure and be productive with new technologies also, flexible committed individual with excellent communication and troubleshooting skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Specialist
HCL Technologies
03.2024 - 08.2024
- Project Management, Bench Management and Change Management
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Supporting the director and project manager by coordinating all the project and operations work
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Ensuring project resourcing are met
- Coordination project contract submission
- Providing administrative support as needed
- Undertaking project tasks as required
- Onboarding and offboarding of resources as per the project timeline
- Scheduling interviews for the associates with the business units and clients
- Resource planning and Deployment of resources to projects based on their skills, previous experience, availability, or project budget
- Capacity Planning to make sure that the resources have enough capacity to deliver upcoming projects
- Cross Functional/Cross Service utilization of resources depending on the availability/capacity of skilled resources
- Managing Skill Matrix of resources and guiding them to enhancing their skills as per the current market requirement and updates
- Regular interaction with On-shore clients regarding various activities which is part of day-to-day activities
- Manage Onshore/Off-Shore Transformation RM projects, track status and adjustments, and ensure all milestones, actions and deadlines are met on-schedule
- Conduct periodic Reviews with the customers
- Creating change management strategies to achieve the organizational goals
- Developing and implementing plans to manage change
- Leading, coordinating, and managing change management activities
- Coaching and mentoring staff through the change process
- Monitoring and assessing the impact of change on employees
- Providing expert advice on handling a change in an organization
- Communicating change management plans to teammates and key stakeholders to ensure their understanding and buy-in
- Developing training programs to help employees understand and adapt to change
- Evaluating the success of change management initiatives
Senior Analyst
Accenture
11.2022 - 03.2024
- Change Management:
- Creating change management strategies to achieve the organizational goals
- Developing and implementing plans to manage change
- Leading, coordinating, and managing change management activities
- Coaching and mentoring staff through the change process
- Monitoring and assessing the impact of change on employees
- Providing expert advice on handling a change in an organization
- Communicating change management plans to teammates and key stakeholders to ensure their understanding and buy-in
- Developing training programs to help employees understand and adapt to change
- Evaluating the success of change management initiatives
- I have an experience working in ITSM project and helped in transition of the new process and developing reports
Programmer Analyst
Cognizant Technology Solutions
09.2019 - 11.2022
- PMO:
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Supporting the director and project manager by coordinating all the project and operations work
- Organizing, attending, and participating in stakeholder meetings
- Documenting and following up on important actions and decisions from meetings
- Ensuring project resourcing are met
- Coordination project contract submission
- Providing administrative support as needed
- Undertaking project tasks as required
- Onboarding and offboarding of resources as per the project timeline
- Scheduling interviews for the associates with the business units and clients
- HR Operations:
- Worked for Cognizant India associates for approving their leaves and moving them into associate deployable pool based on the standard guidelines provided
- Approving / rejecting the releases by validating the requests against their leave balances and BU/Manager Approvals
- Handled the whole leave management system of Cognizant India Operations with huge headcount
- Payroll administration and benefit oriented procedures for the India region
- Responded to escalations, providing root cause analysis and recommendation with minimal guidance from Manager
- Coordinate with cross-functional department heads and following up all human resources calendar activities
- Handling the Trutime consequence management for the ADP Associates
- Handling audits for various internal process in ADP, query management of ADP Support team with more customer satisfaction and appreciations
- Handled ADP Verifications, Operations process, CCA – GSD, ADP-Profiling
Business Associate
Day N Day Services Private Ltd.
06.2018 - 08.2019
- Worked for Cognizant India associates for approving their leaves and moving them into associate deployable pool based on the standard guidelines provided
- Approving / rejecting the releases by validating the requests against their leave balances and BU/Manager Approvals
- Handled the whole leave management system of Cognizant India Operations with huge headcount
- Good knowledge in handling Medical & Maternity leaves and its policies as per organization standards
- Handled leave management end to end process
- Payroll administration and benefit oriented procedures for the India region
- Responded to escalations, providing root cause analysis and recommendation with minimal guidance from Manager
- Coordinate with cross-functional department heads and following up all human resources calendar activities
Education
Bachelor of Engineering - Computer Science
PPG Institute of Technology
11-2015
Skills
- Change Management
- Project Management
- Resource Management
- Communication
- HR Operations
- ServiceNow Tool
- Peoplesoft HCM tool
- Leave Management
- Incident Management
- Bench Management
Certification
- ITSM
- PowerBi
Personal Information
Title: Senior Specialist
Timeline
Senior Specialist
HCL Technologies
03.2024 - 08.2024
Senior Analyst
Accenture
11.2022 - 03.2024
Programmer Analyst
Cognizant Technology Solutions
09.2019 - 11.2022
Business Associate
Day N Day Services Private Ltd.
06.2018 - 08.2019
Bachelor of Engineering - Computer Science
PPG Institute of Technology
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