Ketkee Gaikwad
Navi Mumbai
Summary
Dynamic and results-oriented team manager with Lean Six Sigma Yellow/Green Belt certification and a robust background in healthcare IT and clinical dentistry. Proven track record of leading process excellence initiatives, managing cross-functional teams, and driving continuous improvement projects in complex healthcare environments. Skilled in developing project charters, facilitating improvement teams, utilizing SIPOC mapping, and leveraging data analytics to deliver measurable operational efficiencies. Adept at stakeholder communication, change management, and promoting data-driven decision-making to enhance quality, productivity, and compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Team Manager - Process Excellence
IKS Health
Airoli
01.2025 - Current
- Led cross-functional teams under Black Belt guidance to execute process improvement initiatives.
- Facilitated workshops and training sessions to build team capabilities.
- Managed and delivered projects from start to finish, developing project charters, and defining scopes.
- Designed and implemented SIPOC diagrams for multiple verticals, enhancing process transparency and stakeholder alignment.
- Collaborated with data and tech teams to validate measurement systems, ensuring accurate and reliable data for analysis.
- Conducted root cause analysis and problem-solving to eliminate process bottlenecks, and improve efficiency.
- Spearheaded workforce optimization initiatives, including cross-training to increase FTE utilization, and reduce redundancies.
- Supported Six Sigma projects as a facilitator and analytical contributor, driving sustainable process improvements.
- Promoted data-driven solutions by creating visual process improvement reports using graphs, dashboards, and tools like Looker Studio.
- Executed comprehensive communication plans for project updates, ensuring transparent engagement with leaders and stakeholders.
Team Manager - Healthcare Operations
IKS Health
Airoli
01.2023 - 12.2024
- Directed onboarding and integration for new healthcare providers, ensuring seamless adaptation to operational systems.
- Developed and delivered training programs focused on operational standards and quality assurance.
- Led strategic operational excellence projects, driving continuous improvement, and high performance.
- Monitored and analyzed team performance, providing actionable feedback and coaching to enhance productivity.
- Fostered a culture of collaboration, accountability, and open communication within the team.
Quality Analyst – Healthcare Documentation
Vasta Global Pvt. Ltd. (Now Omega Healthcare)
Turbhe
03.2021 - 12.2022
- Conducted detailed data evaluation and root cause analysis to support corrective and preventive actions (CAPA).
- Delivered training and collaborated with teams to standardize best practices and elevate quality.
- Audited oncology projects ensuring protocol compliance and documentation accuracy.
Medical Scribe - Healthcare Documentation
IKS Health
Airoli
03.2019 - 02.2021
- Managed sensitive EHRs with strict confidentiality and quality assurance.
- Coordinated with providers and offshore teams to ensure accurate, timely clinical documentation.
- Supported 50+ specialists in various fields with detailed medical scribing.
Associate Dentist - Pulse Dental Care
Pulse Healthcare, Ghansoli
Ghansoli
02.2018 - 08.2019
- Performed patient evaluations, treatment planning, anesthesia administration, and surgical procedures.
- Achieved a 98% success rate on over 100 root canal and dental surgeries.
- Collaborated with multidisciplinary teams to optimize patient care.
- Conducted oral cancer screenings and patient education.
Education
EPGDHA - Hospital Administration
Tata Institute of Social Sciences
Deonar, Mumbai09-2021
BDS - Dentistry
Late Shree Yashwantrai Chavan Dental College
Ahmednagar06-2017
Skills
- Project Charters SIPOC Diagrams Root Cause Analysis (RCA)
- Team Facilitation & Training Data-driven Problem Solving
- Looker Studio QCode Google Sheets Excel
- Dashboarding & Visual Process Reporting
- CAPA Management EHR Review & Documentation Standards
- Medical Scribe
- EMR / EHR
- Verbal and written communication
- X-ray processing Preventive care, Endodontics, Patient engagement, Emergency dental care,
- Extractions, Local anesthesia administration
Certification
- Certified White, Yellow and Green Six Sigma belts from AIGPE
- Currently pursuing Black belt from AIGPE
- Certified Process Improvement and Process Mapping Expert from Six Sigma Academy of Amsterdam
- Certified in Artificial Intelligence Fundamentals from IBM SkillBuild
- CITI program certification for Information Privacy Security and Researchers
Timeline
Senior Team Manager - Process Excellence
IKS Health
01.2025 - Current
Team Manager - Healthcare Operations
IKS Health
01.2023 - 12.2024
Quality Analyst – Healthcare Documentation
Vasta Global Pvt. Ltd. (Now Omega Healthcare)
03.2021 - 12.2022
Medical Scribe - Healthcare Documentation
IKS Health
03.2019 - 02.2021
Associate Dentist - Pulse Dental Care
Pulse Healthcare, Ghansoli
02.2018 - 08.2019
EPGDHA - Hospital Administration
Tata Institute of Social Sciences
BDS - Dentistry
Late Shree Yashwantrai Chavan Dental College
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