ERP
Keval Trivedi
Senior Manager - Speciality Chemicals
Mumbai
Summary
Dynamic Senior Sales Manager with over 11 years of experience at Black Rose Industries Ltd, driving sustained business growth and strengthening client relationships. Consistently achieved and exceeded sales targets through strategic planning, market analysis, and superior customer engagement. Proven expertise in performance tracking, revenue management, and developing long-term partnerships that deliver measurable revenue growth and enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Sales Manager
Black Rose Industries Ltd
04.2024 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Export Manager
Black Rose Industries Ltd
06.2017 - 03.2024
- Maintained accurate records/documentation related to all aspects of exports—ensuring full traceability during audits/inspections as needed.
- Negotiated favorable contract terms to maximize profit margins while maintaining high-quality standards.
- Enhanced customer satisfaction by providing exceptional support and resolving issues promptly.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Assistant Manager - Technical Sales
Black Rose Industries Ltd.
06.2014 - 05.2017
- Supervised day-to-day operations to meet performance, quality, and service expectations, and to meet monthly targets.
- Improved customer satisfaction by addressing and resolving complaints promptly, by taking trials of performance-based chemicals.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Sales Executive
Remik Marketing Services
10.2012 - 05.2014
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Sales Executive
Erca Specialty Chemicals Pvt Ltd.
06.2010 - 09.2012
Education
Advance Certificate In International Trade -
Indian Merchant Chamber Of Commerce & Industry
Mumbai, India03-2019
Diploma In Man Made Textile Chemistry (DMTC) -
Sasmira
Mumbai, India06-2010
Bachelor of Commerce -
Chinai College of Commerce
Mumbai, India03-2007
Skills
Business growth and retention
Client relationship management
Business development and planning
Competitor analysis
Performance tracking and evaluations
Software
SPECTRUM
Timeline
Senior Sales Manager
Black Rose Industries Ltd
04.2024 - Current
Export Manager
Black Rose Industries Ltd
06.2017 - 03.2024
Assistant Manager - Technical Sales
Black Rose Industries Ltd.
06.2014 - 05.2017
Sales Executive
Remik Marketing Services
10.2012 - 05.2014
Sales Executive
Erca Specialty Chemicals Pvt Ltd.
06.2010 - 09.2012
Advance Certificate In International Trade -
Indian Merchant Chamber Of Commerce & Industry
Diploma In Man Made Textile Chemistry (DMTC) -
Sasmira
Bachelor of Commerce -
Chinai College of Commerce