Kevin Samuel

• Daily Validation on Claims and Deductions of Customers and Maintaining Customer Cash on Account
• Workflow Management, Process Guidance to the team, Leave Management,Quality Check on Daily tasks, and SOP
• Conducting regular meetings with the team, and with clients for process updates,required training, and if any challenges.
• Administering the monthly and quarterly business KPI and SLA; Building and implementing an action plan for ensuring seamless operation.
• D/W/M/Q Reporting on TeamData, Productivity, Process/Client Updates, SAP Reporting
• Project – RPA Project Coordinator

• Case Management & BAU Closure on Daily Activities on Cash Applications, and Billing Activities.
• Handled Wire, Lockbox and Cheque Payments.
• Invoice Generating and uploading the same in the customer portal.
• Handling Invoice disputes for SGA customers, both single and list Invoices.
• Collaborate with different teams –Account Managers, Pricing, Tax.
• Worked on 3rd Party invoice Portals and International Banks
• Handling SGA Customer Accounts along with Reconciliation,Unbilled Reports, SAP Reporting.

Additional responsibilities:

• Mentor and Coach new team members.
• M/Q Workday Reports with Accruals.
• SOP Preparation/Validation.
• Handled RPA projects and US Process Transition.
• Team Engagement Activity.

• End to End Order to Cash Process,Order Form Creation/Validation,Quote to Order Creation/Fulfillment
• Handling Billing Disputes of SGA Customers

Additional responsibilities:

• Mentor and Coach new team members.
• Engaged in driving new complicated projects by attending process updates calls and providing regular updates to the team.
• Preparing SOP and maintaining Process Tracker.
• Handle Daily Reports/Dashboards.
• Conducting Audits to ensure the Quality targets are met consistently.
• Project Coordinator –Handled Projects received to the team, along with After Business Support.
• Team Engagement Activity.
• Process Transition Coordinator.

• Worked under Bankruptcy process, Validating Customer Loan Documents on Basis of Chapter 7,11,13.

Additional responsibilities:

• Process Training for New Hires
• Team's Quality Check
• Workflow Management
• Handled RPA Project