Khalil Kathiara
Branch Head
Vadodara,GJ
Summary
Driven Branch Manager with expertise in operations management, customer service, and strategic sales initiatives. Proven ability to enhance branch performance and foster team development, ensuring compliance and operational excellence.
Overview
3
3
Languages
20
20
years of professional experience
Work History
Branch Manager
AXIS BANK Ltd.-INDIA
08.2019 - Current
- Led branch operations, ensuring compliance with banking regulations and internal policies.
- Developed and executed strategic sales initiatives, enhancing product offerings and customer engagement.
- Mentored staff, fostering a culture of teamwork and professional development within the branch.
- Analyzed financial performance metrics to drive decision-making and improve service delivery.
Branch Manager
Yes Bank
11.2020 - 08.2021
- Established strong relationships with clients, addressing needs and resolving issues effectively.
- Implemented process improvements that streamlined operations and reduced turnaround times for customer requests.
- Coordinated staff training programs to ensure adherence to best practices in service excellence.
- Monitored market trends to identify new business opportunities and enhance competitive positioning.
Branch Manager
Kotak Mahindra Bank
07.2017 - 08.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Preferred Relationship Manager
HDFC Bank
07.2011 - 07.2017
- Cultivated strong client relationships to enhance customer retention and satisfaction.
- Advised clients on suitable financial products tailored to individual needs and goals.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Mentored junior staff on best practices for client engagement and relationship management.
Priority Relationship Manager
Axis Bank
01.2009 - 07.2011
- Cultivated strong relationships with high-net-worth clients to enhance customer satisfaction.
- Conducted regular portfolio reviews, ensuring alignment with clients' financial goals and risk tolerance.
- Developed personalized investment strategies based on comprehensive financial analysis and market trends.
- Led cross-functional teams to streamline service delivery processes, improving client onboarding experience.
Branch Sales Associate
HDFC Bank
04.2006 - 05.2007
- Led branch initiatives to enhance customer engagement and retention strategies successfully.
- Implemented sales initiatives that led to higher conversion rates for potential customers.
- Streamlined processes in the branch, reducing wait times and increasing customer satisfaction scores.
- Increased branch sales by consistently upselling products and services to meet client needs.
- Implemented improvements in branch appearance and layout, enhancing the overall customer experience.
Education
Bachelor of Commerce - Marketing Management
SEM COM College
Vallabh Vidyanagar, India 04.2001 -
SSC School - Marketing Management
J K Vidyalaya
Jamnagar, India 04.2001 -
Secondary Education Examination - Commerce
ST Peters School
Panchgani, India 04.2001 -
Skills
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Timeline
Branch Manager
Yes Bank
11.2020 - 08.2021
Branch Manager
AXIS BANK Ltd.-INDIA
08.2019 - Current
Branch Manager
Kotak Mahindra Bank
07.2017 - 08.2019
Preferred Relationship Manager
HDFC Bank
07.2011 - 07.2017
Priority Relationship Manager
Axis Bank
01.2009 - 07.2011
Branch Sales Associate
HDFC Bank
04.2006 - 05.2007
Bachelor of Commerce - Marketing Management
SEM COM College
04.2001 -
SSC School - Marketing Management
J K Vidyalaya
04.2001 -
Secondary Education Examination - Commerce
ST Peters School
04.2001 -