Khan Bahadur

Dynamic and results-driven IT Infrastructure Services Director with over 30 years of extensive experience in delivering high-availability IT solutions across India and the APAC region. Expertise includes end-user services, project management, and infrastructure service delivery, with a strong focus on aligning technology with business objectives to enhance customer experience. Proven track record in managing large-scale IT operations, optimizing costs, and driving automation initiatives that foster operational excellence. Recognized for leadership in building high-performing teams, facilitating seamless collaboration across global stakeholders, and achieving exceptional customer satisfaction metrics while ensuring timely project delivery.

• CDCP - Certified Data Centre Professional
• ITIL V4 - Foundation and Service Transition

• Profit Center Head
• Project and Program Management
• Project Plan & Schedule
• Operations Management
• Budget & Financial Management
• Change Management
• Quality and Project Controls
• Leadership development
• Network Administration
• IT support
• IT Strategies
• System Administration
• People Management
• Process Improvement
• Business Requirement Documentation
• Risk Management
• Operations Analysis & Dashboards
• Information Management
• Stakeholder Management
• Vendor & Contractor Management
• ITIL Certified
• Certified Datacenter Professional
• Telecommunications
• Process improvement

• Title: Director
• Date of Birth: 1966-09-05
• Nationality: India
• Marital Status: Married

• Traveling
• Current Affairs

Key Projects

Role: Project Head / Director – Projects

End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems.

Achieved delivery within 98% of budget and on schedule while meeting up-time and reliability requirements.

Led multidisciplinary teams, managed major vendors and contractors, and ensured compliance with technical and regulatory standards.

Role: Senior Project Controller

End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems.

Collaborate with project managers to create realistic schedules and cost estimates for each phase.

Monitor progress using KPIs, work breakdown structures, and tools like earned value management.

Coordinate payments, vendor reimbursements, and financial auditing.

Provide leadership in team management, conflict resolution, and stakeholder reporting.

Amazon Datacenter, Navi Mumbai – 6MW IT Load

Role: Senior Project Controller

End-to-end responsibility from concept design to commissioning, including civil, MEP, and critical systems.

Collaborate with project managers to create realistic schedules and cost estimates for each phase.

Monitor progress using KPIs, work breakdown structures, and tools like earned value management.

Coordinate payments, vendor reimbursements, and financial auditing.

Provide leadership in team management, conflict resolution, and stakeholder reporting.

Led multidisciplinary teams, managed major vendors and contractors, and ensured compliance with technical and regulatory standards

IT Support Centre (TechCentral):Conceptualized and Setup 24/7/365 IT Support Center for Laptop users to walk in for any issues with Laptop not working (hardware and software issues). Laptop will be serviced in less than 2hrs including replacement of parts. This increased the Incident resolution time from more than 4 days to less 2hrs improving employee productivity.

Enterprise IT Infrastructure Build:Project and Program Manager to Build 16+ Facilities with IT and MEP Infrastructure (Telecom, Telephony, Network, Server & Storage) of 16 Datacenter, 25,000+ Seats, 33,000 + Employees. (Call Centre, Engineering Labs, Product Development, Corporate Office, Training, HR, social media Centre and General Office)

Datacenter Relocation: Project and Program Manager for Relocating 8 Tier#3 Datacenter. in 36 Hours. A Total of 1200+ Servers, 25+ Dell EMC Storage, 18000+ Port Avaya EPABX, 50+ Routers, 1000+ Edge and Mid-Core Networking Devices, 20 Telco Circuits (IPLC, MPLS, PRI, Internet) with 4 ISP Providers

Call Centre Infrastructure Design, Develop and Deploy: 2500 Ports Design, Develop, Deployment and Project Management of Call Center Infrastructure with Avaya, Dell, Nortel, CommScope, E-talk, EMC, and Plantronics Hardware and Software. Connectivity to USA, UK, Australia, and Malaysia on IPLC and Roof Top Satellite Earth Station.

Business Process Transition:Project Managed more than 50+ Business Process from USA, UK and ANZ to India. Employing 33,000. Planning, Designing, Developing and Deploying IT Infrastructure, Business Process, Training and Stabilizing

Incident Management: Expert in Managing High and Critical Incident Management. Reduced (Low and Medium) Severity 5 to 3 Incidents Resolution SLA from 60 Hrs. to < 4 Hrs. Response Time from 24 Hrs. to < 2 Hrs.

Tier#4 Datacenter Build for Telecom Major (MNC): Head of Projects / Director for a Class#1 (Tier#4) Datacenter for Global Telecom Major at Chennai. Project Value INR 125 CR (16.5M USD).

Tier#4 Datacenter Build for Telecom Major (MNC): Head of Projects / Director for a Class#1 (Tier#3/4) Datacenter for Indian Telecom Major at Various Sites in India.

Turnkey Datacenter Build for Telecom Majors:Build Tier#3 Datacenter with a total capacity of more the 1000+ Racks, External Chiller Plants, In row Precision Cooling and CRAC Units for Cooling, 3+ MW of Power, IBMS and Surveillance Systems

Tier#4 Datacenter Build for Dell Inc: Project Management of a Class#1 (Tier#4) Datacenter at Cyberjaya, Malaysia to host all Class#1 (High Availability) for APJ Region

Tier#3 Datacenter Build for Dell Inc: Project Management of a Tier#3 16 x Datacenters at various Dell Facilities in India, Philippines, and China

Network Refresh: To replace, upgrade and retire Cisco Routers, Cisco Datacenter Core Switches, Cisco Mid Core Switches and Dell Edge Switches.

Wireless Refresh:To replace legacy Wireless Infrastructure with latest and greatest Aruba Access Points, Wireless Controllers and McAfee Authentication for 8+ Dell Locations covering 25,000+ employees.

Merger and Acquisitions: IT Infrastructure Project Manager. Integrated IT Infrastructure of Legacy Perot with Legacy Dell. Transition of IT Support Teams to Legacy Dell. Implementation Dell IT Standards in Legacy Perot. Helped Business to transition to Legacy Dell Process

Roof Top Satellite Earth Station: To build Data and Voice Circuits Connectivity Redundancy conceptualized, built, and operated a Roof Top Satellite Earth Station for connectivity to USA, UK and Australia. This helped to achieve 99.8% Service Availability of the Call Center Services

E-Waste Disposal: To Inventory and Dispose all Retired IT H/W. Certified E-Waste Vendors were engaged to dispose the E-waste environment friendly. Also was able to generate revenue by selling these retired IT H/W. Released more the 40,000 Sq ft of facility space