Khatija Hirani
Hyderabad
Summary
A dedicated and focused Business support Analyst with 9 Years of rich experience in supply-chain, procurement, order management, (P2P) sales/Business/Customer support/Business Analysis with Fortune 500 listed leading Chemical companies. Looking forward to growth, opportunities and working with premier companies in the world that support a continuous learning environment. Senior Business Analyst bringing exceptional abilities in competitor analysis, business intelligence development and trend assessment. Successful at promoting company advancements and boosting team performance. Consistently reaches revenue targets by reviewing accurate data and producing creative recommendations.
Overview
9
9
years of professional experience
Work History
SENIOR BUSINESS ANALYST
ASHLAND INDIA PVT LTD/ ASHLAND INC
01.2021 - 05.2023
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Reduced corporate expenses by streamlining incentive and demand processes across regions.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Collaborated with internal business partners to implement commission arrangements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Executed analysis of risks and identified risk mitigation strategies.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed performance metrics to identify opportunities to increase sales.
- Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Business Analyst
ASHLAND INDIA PVT LTD/ ASHLAND INC
01.2018 - 01.2020
- Selected Internally and promoted to the role of a Business Support Analyst, supporting customers and commercial teams in handling legal documentation requests for Global Pharma, personal care companies
- Operations/Tasks included but weren't confined to:
- Providing documentation for almost 900 products manufactured by Ashland widely used in Pharma,
- Chemicals, personal care, adhesives, and nutrition business unit entities
- SPOC for North America Customers, distributors and sales team, Issuing all Quality, Regulatory and EHS documents such as COA, MSDS, EIP’s, Toxicological data, BRC, GMP Certificates
- Provide site quality overview and vendor qualification questionnaires, ISO certificates, Halal and Kosher,
- Certificate of Insurance, quality test methods and procedures, Elemental impurities, product composition and raw material information
- Business Support right from pre-sales to even handling post sales queries by working collaboratively with
- Product quality, regulatory, Master Data and other internal teams
- Monitor and renew existing SLA’s and analysis of quarterly business as per VCP rating of purchasing companies- Mostly Pharma, personal care
- Initiate new customer account requests/ tax certifications/change in entity name / address with the help of
- Master Data team
- Help sales team unblock any customer orders on legal/payment block
- Use Tracker reporting tools to capture and track all inquiries and consolidating/preparing monthly/quarterly reports
- CSR- Supply Chain-Sales Order Processing-SAP SD
CSR, Order Processing
ASHLAND INDIA PVT LTD /ASHLAND INC
01.2017 - 01.2018
- For Advanced Materials Segment of Specialty Ingredients at
Procurement Specialtist/Analyst
DUPONT SERVICES CENTER INDIA/ E.I DUPONT
01.2014 - 01.2016
- I am the First point of contact for customers., Distributors and commercial teams for Legal, Quality and Regulatory documentation requests and Data Analysis for
- Lifesciences segment of Ashland (North America)
- Critical Operating Tasks:
- Heading the Lifesciences Division of Ashland and Sole In charge of the NA consumer customer requests box,
- Handling complex queries for products manufactured by Ashland widely used in Pharma , Agchem, nutraceuticals and nutrition business unit entities
- SPOC for North America Customers, distributors and sales team, Issuing all Quality, Regulatory and EHS documents such as COA, MSDS, EIP’s, Toxicological data, BRC, GMP Certificates
- Provide site quality overview and vendor qualification questionnaires, ISO certificates, Halal and Kosher,
- Certificate of Insurance, quality test methods and procedures, Elemental impurities, product composition and raw material information
- Business Support right from pre-sales to even handling post sales queries by working collaboratively with
- Product quality, regulatory, Master Data, Sales Managers
- Initiate Process Improvement Projects and work collaboratively to ensure Improvement and increased efficacy
- Monitor and Process requests received from customers on Trace Gains Marketplace which facilitates exchange of information thru a common interface
- End user of SFDC (Salesforce) Application -Handling Customer Accounts, Document Queries, RFQ's, RFP's,
- Issuing Certificate of Insurance, Quality Assurance Agreements, Letter of Access/DMF, Excipact Audit Report and other technical documents
- Issue Performance Reports and Lead a Monthly Call with the Sales Director and All sales Managers of North
- America Lifesciences Division of Ashland to understand and assess performance and set goals for future
- Trained on Analytic Tools like MS Office Suite, Google Docs, Power BI, Tableau and SQL for Simple Analysis and creative visualization of Data., Performed Tactical Sourcing, Purchase order creation and confirmation, On-Time Delivery of Materials, sourced for 6 plants of Dupont In North America
- Requisitions from client to be checked in que of assigned plant codes to support end users and Segment buyers in their buying activity
- Requesting quotes from strategic suppliers, handling RFP’s and RFQ’s reviewing any price and Net terms contracts that are in place, placing purchase orders with strategic vendor
- Order placement using MM Module of SAP, PO creation to have no errors and mention the necessary details so supplier has nothing that holds the order, making sure we clear invoices in time to avoid shipping delays
- Manage communications both with/outside DSCI team: Senior Leadership in DSCI, DBT (DuPont Buy
- Team), SOTs (Sourcing Operations Team), Sites and other key stakeholder groups to get alignment on strategy and recommendations
- SOP Creation and conducting Process Roll Out sessions
- Identify high-margin opportunities for additional cost savings and extended payment terms from vendors
- Handling Invoice Disputes and resolving the same to make sure suppliers get paid on time and excess payments are not made due to duplication of invoices
- Procuring MRO (Material Orders), Raw materials, Equipment, Lab supplies and equipment and many other commodities, creating agreements with various vendors.
Education
PGDIBO - undefined
2022
BBA - undefined
S UNIVERSITY
2013
INTERMEDIATE - Biology,Physics,Chemistry
BOARD OF INTERMEDIATE EDUCATION, ANNS JUNIOR COLLEGE
2010
S.S.C - undefined
SUJATHA HIGH SCHOOL/BOARD OF SECONDARY
2008
Skills
- Staff Management
- CRM Systems
- Traffic Analysis
- Pivot Tables
- Business Administration
- Sales and Marketing Support
- Business Analysis and Data Analysis
Accomplishments
- 5th Floor, 507, Innovation Apartments,
- P.G Road, Secunderabad,
- Telangana-500003
Timeline
SENIOR BUSINESS ANALYST
ASHLAND INDIA PVT LTD/ ASHLAND INC
01.2021 - 05.2023
Business Analyst
ASHLAND INDIA PVT LTD/ ASHLAND INC
01.2018 - 01.2020
CSR, Order Processing
ASHLAND INDIA PVT LTD /ASHLAND INC
01.2017 - 01.2018
Procurement Specialtist/Analyst
DUPONT SERVICES CENTER INDIA/ E.I DUPONT
01.2014 - 01.2016
PGDIBO - undefined
BBA - undefined
S UNIVERSITY
INTERMEDIATE - Biology,Physics,Chemistry
BOARD OF INTERMEDIATE EDUCATION, ANNS JUNIOR COLLEGE
S.S.C - undefined
SUJATHA HIGH SCHOOL/BOARD OF SECONDARY
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