Khatija Hirani

Work History

SENIOR BUSINESS ANALYST

ASHLAND INDIA PVT LTD/ ASHLAND INC

01.2021 - 05.2023

Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Reduced corporate expenses by streamlining incentive and demand processes across regions.
Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
Collaborated with internal business partners to implement commission arrangements.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Conducted interviews with key business users to collect information on business processes and user requirements.
Executed analysis of risks and identified risk mitigation strategies.
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Analyzed performance metrics to identify opportunities to increase sales.
Developed diverse reporting packages to meet individual needs of sales, marketing, product management and senior leadership.
Grew business analysis team to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
Analyzed sales, profitability and market conditions and presented findings in cohesive format.
Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Created new analytical systems to boost vital business metrics visibility.
Generated business intelligence reports to inform strategic decision-making.

Business Analyst

ASHLAND INDIA PVT LTD/ ASHLAND INC

01.2018 - 01.2020

Selected Internally and promoted to the role of a Business Support Analyst, supporting customers and commercial teams in handling legal documentation requests for Global Pharma, personal care companies
Operations/Tasks included but weren't confined to:
Providing documentation for almost 900 products manufactured by Ashland widely used in Pharma,
Chemicals, personal care, adhesives, and nutrition business unit entities
SPOC for North America Customers, distributors and sales team, Issuing all Quality, Regulatory and EHS documents such as COA, MSDS, EIP’s, Toxicological data, BRC, GMP Certificates
Provide site quality overview and vendor qualification questionnaires, ISO certificates, Halal and Kosher,
Certificate of Insurance, quality test methods and procedures, Elemental impurities, product composition and raw material information
Business Support right from pre-sales to even handling post sales queries by working collaboratively with
Product quality, regulatory, Master Data and other internal teams
Monitor and renew existing SLA’s and analysis of quarterly business as per VCP rating of purchasing companies- Mostly Pharma, personal care
Initiate new customer account requests/ tax certifications/change in entity name / address with the help of
Master Data team
Help sales team unblock any customer orders on legal/payment block
Use Tracker reporting tools to capture and track all inquiries and consolidating/preparing monthly/quarterly reports
CSR- Supply Chain-Sales Order Processing-SAP SD
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Analyzed open orders, backlog, and sales data to provide sales team with insights.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
Drafted reports on company financial metrics to assess successes and account for deficiencies.
Collaborated with stakeholders to define project objectives and criteria.
Assessed business requirements to forecast annual budgetary operational costs.
Performed gap analysis to identify areas of improvement.
Utilized data visualization techniques to present and explain complex data sets.
Developed complex dashboard and reporting tools to track business performance metrics.
Created data models to support decision-making processes.
Developed customized reports, summarizing and presenting data in visually appealing format.
Generated ad-hoc reports to evaluate specific business requirements.

CSR, Order Processing

ASHLAND INDIA PVT LTD /ASHLAND INC

01.2017 - 01.2018

For Advanced Materials Segment of Specialty Ingredients at
Offered advice and assistance to customers, paying attention to special needs or wants.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Procurement Specialtist/Analyst

DUPONT SERVICES CENTER INDIA/ E.I DUPONT

01.2014 - 01.2016

I am the First point of contact for customers., Distributors and commercial teams for Legal, Quality and Regulatory documentation requests and Data Analysis for
Lifesciences segment of Ashland (North America)
Critical Operating Tasks:
Heading the Lifesciences Division of Ashland and Sole In charge of the NA consumer customer requests box,
Handling complex queries for products manufactured by Ashland widely used in Pharma , Agchem, nutraceuticals and nutrition business unit entities
SPOC for North America Customers, distributors and sales team, Issuing all Quality, Regulatory and EHS documents such as COA, MSDS, EIP’s, Toxicological data, BRC, GMP Certificates
Provide site quality overview and vendor qualification questionnaires, ISO certificates, Halal and Kosher,
Certificate of Insurance, quality test methods and procedures, Elemental impurities, product composition and raw material information
Business Support right from pre-sales to even handling post sales queries by working collaboratively with
Product quality, regulatory, Master Data, Sales Managers
Initiate Process Improvement Projects and work collaboratively to ensure Improvement and increased efficacy
Monitor and Process requests received from customers on Trace Gains Marketplace which facilitates exchange of information thru a common interface
End user of SFDC (Salesforce) Application -Handling Customer Accounts, Document Queries, RFQ's, RFP's,
Issuing Certificate of Insurance, Quality Assurance Agreements, Letter of Access/DMF, Excipact Audit Report and other technical documents
Issue Performance Reports and Lead a Monthly Call with the Sales Director and All sales Managers of North
America Lifesciences Division of Ashland to understand and assess performance and set goals for future
Trained on Analytic Tools like MS Office Suite, Google Docs, Power BI, Tableau and SQL for Simple Analysis and creative visualization of Data., Performed Tactical Sourcing, Purchase order creation and confirmation, On-Time Delivery of Materials, sourced for 6 plants of Dupont In North America
Requisitions from client to be checked in que of assigned plant codes to support end users and Segment buyers in their buying activity
Requesting quotes from strategic suppliers, handling RFP’s and RFQ’s reviewing any price and Net terms contracts that are in place, placing purchase orders with strategic vendor
Order placement using MM Module of SAP, PO creation to have no errors and mention the necessary details so supplier has nothing that holds the order, making sure we clear invoices in time to avoid shipping delays
Manage communications both with/outside DSCI team: Senior Leadership in DSCI, DBT (DuPont Buy
Team), SOTs (Sourcing Operations Team), Sites and other key stakeholder groups to get alignment on strategy and recommendations
SOP Creation and conducting Process Roll Out sessions
Identify high-margin opportunities for additional cost savings and extended payment terms from vendors
Handling Invoice Disputes and resolving the same to make sure suppliers get paid on time and excess payments are not made due to duplication of invoices
Procuring MRO (Material Orders), Raw materials, Equipment, Lab supplies and equipment and many other commodities, creating agreements with various vendors.

Summary

Overview

Work History

SENIOR BUSINESS ANALYST

Business Analyst

CSR, Order Processing

Procurement Specialtist/Analyst

Education

PGDIBO -

BBA -

High School Diploma -

S.S.C -

Skills

Accomplishments

address

Timeline

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