KHEERTAR THAKRE
Associate Consultant
Waraseoni
Summary
A Telecom NOC engineer with around 3 year and 6 month of experience in Transmission Network Operation Centre and Technical assistance center.
Alarm monitoring and alarm analysis for troubleshooting within
agreed Timeline.
Fault Management and Troubleshooting in TAC by working on equipment’s like Ciena 6500, 4200, 5430, Optical Metro 3500 and Waveserver, WaveserverAi and Waveserver 5.
Maintaining SLA’s and meets the requirement of customers in handling over the services and delivering RCA to customer for faults within agreed timeline.
Coordination with International client/customers, suppliers and vendors for network optimization project.
Coordination with customers from North Americas and EMEA region on planned maintenance carried out in Network.
Overview
4
4
years of professional experience
Work History
Associate Consultant
Capgemini Engineering as Professional II
GURGAON
04.2022 - Current
- Providing Technical Support (hardware and software) to customer on Ciena 6500, 4200,5430 and Waveserver products.
- Handling TAC tickets and maintaining SLA’s by resolving the case within agreed timeline.
- Coordinating with Global TAC team for resolving highly escalated case and to identify actual RFO/RCA.
- Responsible for preparing and maintenance of the logs, troubleshooting notes, trouble tickets, RCA, reports and sharing with customer.
- Creation of Knowledge article and sharing the learnings within the team
Network Engineer
Nokia Networks
GURGAON
09.2019 - 04.2022
- Upgradation of Various Bharti WDM Network Nokia Equipments Such as PSS-4, PSS-8,PSS-32,PSI-M and Firmware Upgradation.
- Software Upgradation of PSS-4 from release 10.1.0 to 11.1.1 and release 13.0.0 to 13.1.0.
- Software Upgradation of PSS-8 and PSS-32 from Release 11.0.1 to 11.1.1 and 13 to 13.1.0.
- Health Check / Pre-Check / MIB Backup / Software Load Before upgrade/ Post Check.
- Firmware Upgradation of PSS24X from release 2.1.1 to 4.1.1 then 4.1.1 to 6.1.1 and alarm Monitoring .
- Software Upgradation of PSI- M from release 5.0.0 to 5.1.0.
Tools
Ciena Onecontrol, Ciena MCP, NMS, Salesforce, SiteManager, Putty and Nokia NFM.
Accomplishments
Certificate of Achievement for completing Ciena - Optical Communication Associate certification exam.
Certificate of Appreciation as Engineer of the Month in handling Ciena TAC cases.
Academia
- Bachelor of Engineering (Electronics & Communication) from RGPV, RGPV Technical University with 74% marks in 2019.
- HSC from S.V.S Senior sec School , waraseoni, CBSE board with 70% marks in 2015.
- SSC from S.V.S Senior sec School , waraseoni, CBSE board with 72% marks in 2013.
Personal Details
Fathers Name- Mahendra Kumar Thakre.
Date of Birth- 24/06/1997.
Marital Status- Single.
Nationality- Indian.
Languages- English, Hindi.
Timeline
Associate Consultant
Capgemini Engineering as Professional II
04.2022 - Current
Network Engineer
Nokia Networks
09.2019 - 04.2022
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