KHILESHVAR SAHU
Raipur
Summary
Results-oriented Senior Associate with 12 years of extensive experience in IT infrastructure. Expert in the installation, configuration, and troubleshooting of computer hardware, software, and network connectivity. Proven track record of resolving complex technical issues with high accuracy and efficiency. Certified MCSE Azure Administrator and Hardware & Networking Engineer.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Team Leader
RAM Computer
07.2023 - Current
- Lead a technical support team handling desktops, laptops, printers, and end-user devices
- Manage deployment, maintenance, and troubleshooting of enterprise systems
- Oversee VPN connectivity and remote access solutions
- Provide high-level technical support via helpdesk and email
- Ensure compliance with system standards and IT policies
Senior Associate
Coforge (Client: Adani Cement)
01.2022 - 07.2023
- Delivered technical support to 1000+ users across enterprise systems
- Led domain migration from Holcim to Adani infrastructure
- Resolved compliance issues (BigFix, Defender, EDR, patching)
- Provided Office 365 and Outlook support for business-critical operations
- Managed ServiceNow tickets within SLA timelines
- Installed and configured desktops, laptops, printers, and applications
- Supported SAP installation and troubleshooting
- Handled VPN, networking, and connectivity issues
- Managed RSA authentication and multi-factor authentication systems
Desktop Support Engineer (L3)
Hari Computer
03.2021 - 12.2021
- Resolved advanced hardware, software, and network issues
- Managed IT asset lifecycle and vendor coordination
- Provided L3 support for desktops, laptops, and printers
System Engineer
Wipro Technology (Client: HDFC Bank)
01.2020 - 03.2021
- Provided IT support for 500+ users and multiple branches
- Installed OS, performed data backup and restoration
- Conducted branch visits and Physical Asset Verification (PAV)
- Installed and configured systems, antivirus, and banking software
- Troubleshot LAN, email, and application issues
- Trained users on system usage and troubleshooting basics
- Coordinated with OEMs and vendors for issue resolution
Sysnet Global Technology Pvt. Ltd
03.2018 - 01.2020
- Delivered onsite IT support for banks (IndusInd, IDBI, PNB)
- Handled hardware replacement and system upgrades
- Configured Outlook and banking applications
- Managed printer, POS machine, and barcode systems
- Conducted preventive maintenance across locations
Hardware Engineer
Lochana Computer
02.2014 - 03.2018
- Troubleshot hardware, network, and peripheral issues
- Configured desktops, laptops, printers, and scanners
- Performed system assembly and disassembly
Education
Master of Arts (M.A.) -
Pt. Ravishankar Shukla University
RaipurBachelor of Arts (B.A.) - undefined
Pt. Ravishankar Shukla University
RaipurSkills
Infrastructure: Active Directory Administration, Windows Server Administration, IT System Administration
Networking: LAN/WAN, TCP/IP, VPN Connectivity, Remote IT Support, Router & Switch Management
Desktop Support: L3 Troubleshooting, OS Troubleshooting, Hardware Assembling & Disassembling
Software & Cloud: Microsoft Office 365, Azure Administration, Outlook Configuration, Antivirus (Symantec, Defender)
Compliance: IT Asset Management, ServiceNow (Ticketing Tools), RSA MFA Support
Certification
Certified MCSE Administrator – Zoom Technology, Hyderabad.
Timeline
Team Leader
RAM Computer
07.2023 - Current
Senior Associate
Coforge (Client: Adani Cement)
01.2022 - 07.2023
Desktop Support Engineer (L3)
Hari Computer
03.2021 - 12.2021
System Engineer
Wipro Technology (Client: HDFC Bank)
01.2020 - 03.2021
Sysnet Global Technology Pvt. Ltd
03.2018 - 01.2020
Hardware Engineer
Lochana Computer
02.2014 - 03.2018
Bachelor of Arts (B.A.) - undefined
Pt. Ravishankar Shukla University
Master of Arts (M.A.) -
Pt. Ravishankar Shukla University
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge. Date: Place: Navi Mumbai (Khileshvar Sahu)