Khitish Ranjan Routray
Khordha
Summary
Dynamic Deputy Manager with Axis Bank Ltd., adept at driving sales and enhancing customer relationships. Expert in credit risk assessment and data analysis, achieving quarterly targets through strategic leadership. Proven track record in loan documentation and financial product marketing, ensuring compliance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager – Retail Banking
Axis Bank Ltd.
09.2020 - Current
- Managed Overdraft (OD) and Cash Credit (CC) loan portfolios, ensuring strict compliance with RBI guidelines and internal credit risk policies.
- Reviewed and processed documentation for loan approvals and disbursements, maintaining 100% accuracy and regulatory adherence.
- Led a team of Relationship Managers to meet quarterly sales targets and product penetration goals across the retail banking segment.
- Prepared and presented strategic sales and performance reports to senior leadership, providing insights for business planning and decision-making.
- Conducted client acquisition, onboarding, and relationship management to drive customer satisfaction and repeat business.
- Organized local marketing campaigns and collaborated with branch teams to enhance product visibility and customer engagement.
Intern
Tatwa Software&Technology
Bhubaneswar
- Managed software sales, promotions, and client queries.
Intern
Hero MotoCorp
- Worked in spare and service department operations.
Intern
Reliance Fresh
- Focused on FMCG product sales and customer service.
Education
MBA – Marketing&Finance - Marketing&Finance
Birla Global University
01.2020
BBA – General Management - General Management
Birla Global University
01.2018
Higher Secondary (XII) -
Chinmaya Vidyalaya
Rourkela01.2015
Secondary (X) -
Chinmaya Vidyalaya
Rourkela01.2013
Skills
- Relationship Management
- Credit Risk Assessment
- Retail & SME Banking Operations
- Sales and Target Achievement
- Data Analysis & Reporting
- Microsoft Excel
- Microsoft PowerPoint
- CRM Software: LeadSquared
- Loan Disbursement & Documentation
- Financial Product Marketing
Certification
- Retail Banking Operations – NISM: Covered core banking functions, retail products, and compliance mechanisms.
- Digital Banking & CRM Tools: Trained on LeadSquared CRM, Neo banking solutions, and customer engagement workflows.
Projects
Tatwa Software & Technology, Bhubaneswar, 2 Months, Managed software sales, promotions, and client queries. Hero MotoCorp, 30 Days, Worked in spare and service department operations. Reliance Fresh, 15 Days, Focused on FMCG product sales and customer service.
Achievements And Projects
- Recognized by Regional Sales Head for exceeding quarterly credit disbursement targets by 25% in FY 2022-23.
- Led a micro-campaign for savings account acquisition that generated over 200 new leads in under 45 days.
- Successfully trained 5+ new joiners on LeadSquared CRM and retail banking protocols, enhancing team productivity.
Timeline
Deputy Manager – Retail Banking
Axis Bank Ltd.
09.2020 - Current
Intern
Tatwa Software&Technology
Intern
Hero MotoCorp
Intern
Reliance Fresh
MBA – Marketing&Finance - Marketing&Finance
Birla Global University
BBA – General Management - General Management
Birla Global University
Higher Secondary (XII) -
Chinmaya Vidyalaya
Secondary (X) -
Chinmaya Vidyalaya
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