Khojabi KM
Thrissur
Summary
Competent and dedicated professional with strong organizational and interpersonal skills, thriving in high-pressure environments. Proven ability to quickly learn new systems and contribute effectively as a team member. Committed to driving team performance towards achieving results and accountability. Detail-oriented with a focus on aligning personal strengths with organizational goals. Enthusiastic professional eagerly promoting team mentoring and leadership through a career spent working with all types of personalities. Looking for an Associate Manager position where a skilled background and attention to detail will be highly valued.
Overview
7
7
years of professional experience
Work History
Associate Manager- SD Mgmt
Sutherland Global Services
Cochin
09.2018 - Current
- Experience in handling international Customer support.
- As a Process Trainer - Handled 9 teams in different sites of the current organisation.
- In Acting Team Manager role - Handled 6 teams, around 25 members in each.
- Planning, Organising, staffing according to the targets and shifts, and leading from front.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Attending client meetings, representing the site and being responsible for the same.
- Implemented process improvements to enhance workflow and reduce response times.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Deputation to Mumbai SGS site as support for pilot batches of Amazon US phone support.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
Education
Bachelor's Degree - Computer Science and Engineering
Royal college of engineering and technology
Thrissur01.2018
Skills
- Customer service
- Process improvement
- Team management
- KPI communication
- Client relations
- Data analysis
- Performance evaluation
- Strategic planning
- Results analysis
- Business development
- Strategic thinking
- Problem-solving
- Coaching and mentoring
Accomplishments
Deputation to the Mumbai SGS site as support for pilot batches for International Ecommerce process.
Annual Best Team Manager Award Winner for 3 consecutive years.
Additional Information
Experience in handling Amazon US phone support., As a Process Trainer - Handled 6 teams in different sites of the current organisation., In Acting Team Manager role - Handled 6 teams, around 25 members in each., Planning, Organising, staffing according to the targets and shifts, and leading from front., Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables., Held weekly team meetings to inform team members on company news and updates., Worked with team to identify areas of improvement and devised solutions based on findings., Distributing targets to the team as well as ensuring the performance and delivery on time., Attending client meetings, representing the site and being responsible for the same., Worked on excels to pull out the site data and being amenable for sharing the site wise data on daily basis., Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills., Coached team members in techniques necessary to complete job tasks., Trained new team members by relaying information on company procedures and safety requirements.
Roles And Responsibilities
- Ownership
- Decision making
- Hard working
- Production monitoring
- Easily adaptive
- Staff education and process training
- Daily workflow improvement
- Flexible to shift timings
- Career focused
- Data analysis
Timeline
Associate Manager- SD Mgmt
Sutherland Global Services
09.2018 - Current
Bachelor's Degree - Computer Science and Engineering
Royal college of engineering and technology
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