Khushboo Acharya
Pune
Summary
Dynamic and results-oriented Human Resources Business Partner with several years of experience driving organizational success through strategic HR initiatives. Proven expertise in aligning HR strategies with business objectives to optimize talent management, employee development, and retention. Adept at fostering a positive workplace culture and enhancing employee engagement through effective communication. Dedicated to delivering innovative HR solutions that support company growth and enhance employee satisfaction.
Overview
9
9
years of professional experience
Work History
HR Business Partner
Bajaj Finance Ltd
05.2017 - Current
- Managed a workforce of 1,200+ employees across 16 departments over a span of 6 years, covering metro, urban, semi-urban, and deep-geography regions in India.
- Ensured seamless alignment of HR strategies with complex business needs in Payments, B2B, B2C, Credit Card, Wallets and e-commerce sectors, while leading a team of 3.
- Partnered closely with business leaders to create a cohesive people strategy that supported operational goals and long-term business growth.
- Designed and implemented customized engagement frameworks in collaboration with senior business leaders to enhance employee satisfaction and reduce attrition.
- Developed tailored programs addressing specific workforce challenges, including career development opportunities, rewards and recognition frameworks, and employee wellness initiatives.
- Achieved significant improvement in ESAT (Employee Satisfaction) scores and cultivated a high-performance work culture.
- Actively gauged employee pulse through structured employee connects initiatives, including branch visits, employee surveys, one-on-one discussions, leadership connects, town halls, and focused group discussions.
- Created a feedback-driven culture that encouraged open dialogue and actionable insights to find gaps and drive continuous improvement in employee experience and operational efficiency.
- Leveraged insights from employees connect to find business process improvements and enhance employee earning potential.
- Collaborated with cross-functional teams to redesign incentive structures, performance metrics, and recognition programs.
- Successfully influenced policy changes that improved employee motivation and business outcomes.
- Strengthened manager capability through workshops and coaching sessions focused on handling employee concerns effectively.
- Developed and implemented targeted training programs to enhance leadership skills and improve employee-manager relationships.
- Created a structured mechanism for continuous skill development and career progression aligned with business needs.
- Led monthly HR reviews and developed data-rich HR dashboards tracking key performance indicators (KPIs) such as attrition rates, engagement levels, and productivity metrics.
- Provided actionable recommendations to business leaders, ensuring HR efforts were aligned with business growth targets and operational goals.
- Functioned as a strategic advisor and coach to senior business stakeholders, offering guidance on complex business and people-related challenges.
- Supported leadership in navigating workforce issues, driving employee engagement, and aligning HR strategies with broader business goals.
- Fostered a culture of accountability and responsiveness within the HR function to support dynamic business needs.
- Facilitated a structured and respectful offboarding process to ensure smooth transitions and keep positive relationships with former employees.
- Collected exit feedback and used insights to improve employee retention.
- Attrition Reduction & Workforce Stability: Reduced attrition by 10-15% consistently across all units through targeted engagement and retention strategies, significantly improving workforce retention and stability.
- Enhanced Employee Experience & Engagement: Transformed employee experience through feedback-driven process improvements, enhancing earning potential and adapting incentive policies. Achieved 85%+ average engagement scores across all business units.
- Data-Driven People Decisions: Delivered actionable people insights through HR dashboards, enabling smarter business decisions, and ensuring alignment between HR strategies and organizational growth goals.
Talent Acquisition
Bajaj Finance Ltd
05.2017 - Current
- Led the Talent Acquisition and HRBP functions for the Payments SBU, managing a team of 3.
- Spearheaded end-to-end recruitment for diverse functions, including Sales, Tech, COE, Operations, and Enabling roles, handling both high-volume and niche hiring.
- Defined role-specific skill and performance metrics, crafted comprehensive job descriptions, and aligned recruitment efforts with long-term business goals, ensuring a seamless fit between talent and business needs.
- Designed and executed tailored talent acquisition strategies, leveraging referrals, social media, and hiring drives to reduce hiring costs while ensuring talent was sourced efficiently to meet evolving business requirements.
- Consistently achieved position closure rate by successfully hiring 500+ employees across critical functions like Sales, Technology, Operations, Risk, and COE, directly supporting business growth and expansion.
- Introduced & implemented a 90-day pre- and post-onboarding engagement plan, collaborating with HR and hiring managers.
- Accelerated Recruitment: Closed 500+ mixed roles with a consistent 90%+ success rate, streamlining recruitment processes and ensuring alignment with organizational growth strategies within a span of 8 months.
- Cost Reduction: Reduced recruitment costs by 30% through strategic sourcing and optimization of hiring channels.
- Offer Retention: Decreased offer drop-off rate by 27% with a targeted, continuous engagement plan that fostered better candidate experience and ensured retention.
Employee Relations
Bajaj Finance Ltd
05.2017 - Current
- Identified potential compliance vulnerabilities, proactively recommending corrective actions and collaborating with HRBP and senior leadership to address and mitigate risks.
- Coached HR colleagues and people managers on effective resolution of ER issues, delivering formal training sessions and conducting regular connections with stakeholders to enhance ER capabilities across the organization.
- Sent prompt, detailed reports on disciplinary cases, including fraud and code of conduct violations, ensuring compliance with regulatory requirements and organizational standards.
- Led awareness campaigns and communication efforts to educate employees on policies, including the Disciplinary Action Policy and Code of Conduct, promoting adherence to organizational values.
- Provided guidance to business leaders on compliance matters, conflict resolution, and ethical business conduct, facilitating a strong and compliant organizational framework.
- Policy Adherence: Successfully drove organization-wide awareness of key policies, ensuring 100% compliance in disciplinary matters and reducing policy violations by 25%.
- Case Resolution Efficiency: Streamlined the reporting process for disciplinary cases, improving the turnaround time for resolving high-priority cases by 30%.
- Risk Reduction: Identified and mitigated key compliance risks, leading to a 20% reduction in organizational risk exposure related to employee conduct and business ethics.
- Training Impact: Delivered impactful training that increased ER issue resolution efficiency by 40%, improving overall employee satisfaction and reducing ER-related grievances.
HR Employee Services - Employee Benefits (Claims & Leaves)
Bajaj Finance Ltd
05.2017 - Current
- Leading and managing a team of 20 in the Employee Benefits unit, which focuses on different employee touchpoints, where the unit is responsible for managing employee claims and employee leaves for a headcount of over 50,000 employees.
- Working on automating various claim processes and providing seamless experience to employees for faster reimbursement of claims, with minimal error by using zero based budgeting exercise.
- Involved in seeking constructive feedback and implementing practical options to reduce employee, HRBP, and business unit queries about employee claims and employee leaves.
- Major activities involve daily recon, publishing the employee expense dashboard to the business about various claims, creating awareness through a knowledge series, Viva Engage, and training employees on how to raise claims for FTR, etc.
- Maintaining First time right claim verification & payout at above 94%, claim return ratio below 5% and offline claim processing below 1%.
- Publishing dashboards to businesses on leaves availed by employees to ensure employees are taking the due time off and managers reinforcing the same.
Education
MBA - Human Resources Management
Department of Management Sciences, Pune University
Pune06.2017
B.E. - Electronics & Telecommunication Engineering
SIPNA College of Engineering & Technology
Amravati06.2011
H.S.S.S.C. -
Maharashtra State Board
Amravati06.2006
S.S.C. -
Maharashtra State Board
Amravati06.2004
Skills
- Onboarding and induction
- Stakeholder management
- Employee engagement and retention
- Employee connect
- Talent management
- Training and development
- Employee relations
- Process improvement
- Coaching and mentoring
- Change management
- Policy implementation
Projects
Onboarding Training Initiative, Reduced early attrition by 5% and accelerated productivity by implementing a company-wide On-the-Job Training program. Manager Engagement Framework, Co-created a manager-driven engagement strategy, boosting employee experience. New Hire Data Analysis, Cut cost-to-hire by 30% through data-driven analysis of new hire profiles. Behavioral Issue & Grievance Policy, Designed and implemented a policy to address workplace behavioral issues. Training Needs Analysis & Program Design, Identified training gaps and designed a comprehensive program. HR Data System Enhancement, Co-led the development of an automated, integrated employee database.
Awards
- Kudos Award
- Star Performer Award
- Excellence Award
- Heroes Award
- ACE Award
- WOW Award
- Rise Award
- Silver Training Certification
- Thrive - School of HR
- Train the Trainer Certificate
- Workday Basic Series, Coursera
- Organizational Learning & Development, Linkedin
Growth Path
- Senior Cluster Manager – HR Employee Services, 11/01/24, Present
- Senior Cluster Manager – HR Business Partner & TA, 09/01/22, 10/31/24
- Cluster Manager – HR Ethics & Compliance, 10/01/21, 08/31/22
- Cluster Manager – HR Business Partner, 03/01/21, 09/30/21
- Senior Unit Manager – HR Business Partner, 02/01/19, 02/28/21
- Deputy Manager – HR Business Partner, 05/01/17, 01/31/19
Timeline
HR Business Partner
Bajaj Finance Ltd
05.2017 - Current
Talent Acquisition
Bajaj Finance Ltd
05.2017 - Current
Employee Relations
Bajaj Finance Ltd
05.2017 - Current
HR Employee Services - Employee Benefits (Claims & Leaves)
Bajaj Finance Ltd
05.2017 - Current
MBA - Human Resources Management
Department of Management Sciences, Pune University
B.E. - Electronics & Telecommunication Engineering
SIPNA College of Engineering & Technology
H.S.S.S.C. -
Maharashtra State Board
S.S.C. -
Maharashtra State Board