Reading Book
KHUSHBU
HOSPITALITY & GUEST EXPERIENCE SPECIALIST
AGRA
Summary
Dynamic Guest Relations Executive with a proven track record at SEIBU PRINCE, excelling in VIP support management and guest satisfaction. Leveraged strong empathy to enhance service delivery, resulting in improved guest feedback. Skilled in maintenance coordination and adept at resolving guest complaints, ensuring a memorable experience for all visitors.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Guest Relations Executive
SEIBU PRINCE
12.2024 - Current
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Coordinated with housekeeping staff to ensure timely room turnovers, minimizing wait times for incoming guests.
- Assisted in training new team members, contributing to a consistently high-performing staff.
Guest Relations Associate
THE LALIT
04.2024 - 11.2024
- Implemented quality assurance measures by routinely inspecting rooms and public areas for cleanliness and maintenance standards.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Contributed to revenue growth by upselling room upgrades and additional services when appropriate.
- Coordinated with event planners to successfully execute weddings, conferences, or other events held at the property.
Guest Service Associate
THE ANATA
11.2023 - 02.2024
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 89%.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Vocational Trainee
ITC MUGHAL
09.2023 - 10.2023
Industrial Trainee
ITC MUGHAL
06.2023 - 10.2023
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
Education
Hotel Management One Year Diploma Hotel Management -
Folks India Institute of Hotel Management
Agra, India 04.2001 -
Bachelor of Science -
DR BHIM RAO AMBEDKAR UNIVERSITY
Agra, India 04.2001 -
Intermediate Certificate -
ST VYAS MARRY PUBLIC SCHOOL
Agra, India 04.2001 -
High School Diploma -
NETA JI SUBHASH INTER COLLEGE
Agra, India 04.2001 -
Skills
Strong empathy
Guest satisfaction focus
Tourism knowledge
Maintenance coordination
VIP support management
VIP assistance
Hospitality industry experience
Guest services
Guest complaint resolution
Guest relations
Language skills
Certification
Certified [Guest Relations Executive], [SEIBU PRINCE] - [FRNACE]
Interests
Cooking
Timeline
Certified [Guest Relations Executive], [SEIBU PRINCE] - [FRNACE]
03-2025
Guest Relations Executive
SEIBU PRINCE
12.2024 - Current
Guest Relations Associate
THE LALIT
04.2024 - 11.2024
Guest Service Associate
THE ANATA
11.2023 - 02.2024
Vocational Trainee
ITC MUGHAL
09.2023 - 10.2023
Industrial Trainee
ITC MUGHAL
06.2023 - 10.2023
Hotel Management One Year Diploma Hotel Management -
Folks India Institute of Hotel Management
04.2001 -
Bachelor of Science -
DR BHIM RAO AMBEDKAR UNIVERSITY
04.2001 -
Intermediate Certificate -
ST VYAS MARRY PUBLIC SCHOOL
04.2001 -
High School Diploma -
NETA JI SUBHASH INTER COLLEGE
04.2001 -
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