Travelling: Enjoys exploring new places and experiencing diverse cultures
KHUSHBU LAXMI
Deputy Manager
Noida
Summary
Detail-oriented IT Asset Manager with extensive experience overseeing the lifecycle of enterprise IT assets, ensuring compliance with policies and SLAs. Skilled in incident management and service request operations via ServiceNow, with a strong background in CMDB management, asset governance, vendor coordination, and process optimization.
Overview
2
2
Languages
7
7
years of professional experience
1
1
Certificate
Work History
Deputy Manager
HCL Technologies
Noida, India
10.2025 - Current
- Oversaw procurement, deployments, tracking, refresh cycles, maintenance, and disposal of enterprise devices.
- Managed enterprise-wide hardware asset management and PCaaS operations, achieving efficient lifecycle governance of IT assets.
- Managed PCaaS vendor relationships, contract coordination, warranty tracking, and service performance monitoring.
- Governed CMDB and asset repositories using ServiceNow and other ITAM tools, maintaining audit readiness and compliance.
- Led large-scale asset audits, reconciliation activities, and governance reporting across multiple locations.
- Worked closely with stakeholders from IT Infrastructure, Procurement, Finance, Security, and Operations teams.
- Prepared strategic MIS reports, asset utilization dashboards, forecasting reports, and operational reviews for management.
- Led teams responsible for asset governance, inventory management, and PCaaS operational support.
- Drove automation and process optimization initiatives, enhancing asset visibility and operational efficiency.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Associate Manager
HCL Technologies
Noida
10.2023 - 10.2025
- Managed day-to-day operations of Hardware Asset Management and PCaaS services across multiple business units.
- Supervised device lifecycle management, including procurement, deployment, refresh, retrieval, and disposal activities.
- Coordinated with OEM vendors and service providers to optimize PCaaS operations, warranty management, and asset support.
- Ensured inventory accuracy, audit compliance, and governance of enterprise hardware assets.
- Collaborated with procurement, finance, IT support, and infrastructure teams for smooth asset operations.
- Monitored SLA/KPI adherence to ensure effective asset delivery, recovery, and user support services.
- Prepared MOR (Monthly Operations Review), QBR (Quarterly Business Review), weekly governance decks, and monthly audit reports for leadership and client review.
- Generated MIS dashboards, asset aging reports, utilization analytics, and XLA reports for operational tracking and performance measurement.
- Led process improvement initiatives that streamlined operations and improved user experience.
Senior Executive
HCL Technologies
Noida
05.2021 - 10.2023
- Managed IT hardware assets, including laptops, desktops, printers, and peripherals, across enterprise environments.
- Supported PCaaS (PC as a Service) operations, including device allocation, refresh cycles, tracking, and user coordination.
- Managed 10000+ incidents and service requests, and asset-related ticket management through ServiceNow, ensuring timely resolution and adherence to SLAs.
- Executed onboarding and offboarding activities, including hardware issuance and recovery, to facilitate seamless transitions for users.
- Coordinated with vendors for device delivery, repairs, warranty support, and replacement management.
- Monitored and updated 5000+ ticket queues, resolved user queries, and coordinated with support teams for issue resolution.
- Compiled weekly operational reports, inventory trackers, and asset utilisation reports to support decision-making and ensure SLA adherence.
- Supported the preparation of monthly audit reports and operational governance documentation.
Market Research Specialist
Hacker Earth Technology Pvt Ltd
Bangalore
11.2019 - 05.2021
- Analyzed market trends across 200+ firms to identify leads worth $500K+, supporting pipeline growth with targeted outreach strategies.
- Delivered marketing insights that increased campaign efficiency by 25% and supported client acquisition strategies through segmentation.
- Collaborated with sales and account teams to integrate market research insights into client engagement strategies.
- Collected and analyzed data on established and prospective customers, competitors, and marketing channel and sources.
Education
MCA -
Rourkela Institute of Management Studies
01-2019
BCA - undefined
Sikkim Manipal University
01-2015
XII - Science
Jharkhand Academic Council
01-2012
X - undefined
Jharkhand Academic Council
01-2010
Skills
Project Management
Stakeholder Management
Vendor Management
Procurement Management
Financial Budgeting
Change Management
Risk Assessment
Power BI Dashboard
Microsoft Office Suite
Team leadership
Accomplishments
- Received 2 “Good Achiever League” awards at HCLTech for consistently achieving high performance ratings and delivering operational excellence.
Interests
Movies: Enjoys watching movies across different genres and languages
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CM - Certified Manager Certification
Software
Service NOW
Timeline
Deputy Manager
HCL Technologies
10.2025 - Current
Associate Manager
HCL Technologies
10.2023 - 10.2025
Senior Executive
HCL Technologies
05.2021 - 10.2023
Market Research Specialist
Hacker Earth Technology Pvt Ltd
11.2019 - 05.2021
X - undefined
Jharkhand Academic Council
BCA - undefined
Sikkim Manipal University
MCA -
Rourkela Institute of Management Studies
XII - Science
Jharkhand Academic Council