Khushbu Raghav
Cabin Crew
Summary
A well presented, articulate and confident individual with a driven ability to provide exceptional customer service experience as a cabin crew member. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Senior Cabin Crew Member
Air India
11.2022 - Current
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Fight Attendant
Indigo
11.2018 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Customer Experience Intern
Caffeine Stoneware
05.2017 - 08.2017
- Answer calls and emails to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigations
- Handling customer requests of order cancellations and returns & refunds.
Education
Master of Business Administration -
NMIMS
01.2021 - 04.2023
Bachelor of Arts- Economics & Sociology -
University of Delhi
01.2015 - 04.2018
12th, Commerce Department -
CBSE
01.2014 - 04.2015
Skills
Cultural Awareness
Emergency Procedures
Team Leadership
Conversant Public Speaker
Resilient
Open to new ideas
Relationship-builder with excellent interpersonal skills
Knowledge-hungry learner
Timeline
Senior Cabin Crew Member
Air India
11.2022 - Current
Master of Business Administration -
NMIMS
01.2021 - 04.2023
Fight Attendant
Indigo
11.2018 - Current
Customer Experience Intern
Caffeine Stoneware
05.2017 - 08.2017
Bachelor of Arts- Economics & Sociology -
University of Delhi
01.2015 - 04.2018
12th, Commerce Department -
CBSE
01.2014 - 04.2015