Summary
Overview
Work History
Education
Skills
Timeline
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Khushbu Raghav

Cabin Crew

Summary

A well presented, articulate and confident individual with a driven ability to provide exceptional customer service experience as a cabin crew member. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Senior Cabin Crew Member

Air India
11.2022 - Current
  • Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
  • Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
  • Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
  • Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.

Fight Attendant

Indigo
11.2018 - Current
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.

Customer Experience Intern

Caffeine Stoneware
05.2017 - 08.2017
  • Answer calls and emails to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests
  • Refer unresolved customer grievances or special requests to designated departments for further investigations
  • Handling customer requests of order cancellations and returns & refunds.

Education

Master of Business Administration -

NMIMS
01.2021 - 04.2023

Bachelor of Arts- Economics & Sociology -

University of Delhi
01.2015 - 04.2018

12th, Commerce Department -

CBSE
01.2014 - 04.2015

Skills

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Timeline

Senior Cabin Crew Member

Air India
11.2022 - Current

Master of Business Administration -

NMIMS
01.2021 - 04.2023

Fight Attendant

Indigo
11.2018 - Current

Customer Experience Intern

Caffeine Stoneware
05.2017 - 08.2017

Bachelor of Arts- Economics & Sociology -

University of Delhi
01.2015 - 04.2018

12th, Commerce Department -

CBSE
01.2014 - 04.2015

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