Khushi Karnwal

• Guided prospective students through the admissions process, answering queries, and providing detailed information about programs, eligibility, and deadlines.
• Conducted one-on-one counseling sessions to assess candidate profiles, career goals, and recommend the most suitable programs.
• Actively engaged in the sales process by identifying, qualifying, and converting leads into enrolled students through personalized counseling.
• Worked closely with the marketing team to design and implement targeted campaigns for lead generation, and to increase brand awareness.
• Generated ₹60 lacs in revenue within a span of 3 months by successfully converting leads into enrolled students, surpassing set sales targets, and contributing significantly to the institution’s growth.

• Led and managed a high-performing sales team of 80 members, including 10 walk-in counselors, 50 outbound calling agents, and 20 inbound call representatives, ensuring seamless collaboration across departments.
• Provided training, mentorship, and performance guidance, resulting in improved team productivity and performance in meeting sales targets.
• Successfully generated ₹250 crores in revenue by driving student enrollment in medical and engineering programs, consistently meeting and exceeding sales goals.

Marketing and Branding Contributions:

• Collaborated with the marketing team to design and develop brochures and website content, enhancing the university’s brand presence, and streamlining student engagement.
• Played a key role in creating and refining the university’s online presence, including website outlets and content for social media platforms, to improve outreach and attract prospective students.

• Provided one-on-one mentorship to UPSC aspirants, offering guidance on exam preparation, study plans, and time management.
• Assisted students in understanding complex topics, providing personalized feedback to improve their understanding and performance.
• Regularly tracked student progress, assessed their performance, and provided constructive feedback to improve exam readiness.

• I started my career as an admission counselor at Lovely Professional University, providing guidance and support to prospective students throughout the admission process.
• Promoted to Team Leader in recognition of excellent performance and leadership potential, overseeing a team of counselors to drive admissions and sales targets.
• Trained new hires and team members on effective counseling techniques, program knowledge, and admissions processes, ensuring consistency in service quality and performance.