Kiran Joshi
Gurgaon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Executive - Credit Card Operation
AU SMALL FINANCE BANK
06.2021 - 01.2022
- Managing daily inventory on CRM raised by different department and branch banking
- Having exposer of various applications like V+, CBS and CRM
- Managing demographic details for NTB and ETB customers
- Understanding of lien marking and unmarking on FD for credit card
- Preparing MIS, PPT and various dashborads for monthly review
- Managing merchant and express emi process for credit card customers
- Also managing card reissue, replacement and emi forecloser process along with remarks updation on CRM.
Executive - Operation
SBI CARD (CALLIBEHR)
01.2016 - 01.2021
- Responsible for Merchant EMI conversion on credit card
- Ensure 100% accuracy of EMI amount, tenure and ROI against the product purchased
- Handling customer comlaints and queries on card one application
- Responsible for 1st response on nodal escalation
- Managing various stakeholders like punelabs and billdesk
- Publishing daily CRM revert query, complaint report and reject curing
- Familiar with V+ and card one application.
Associate
SBI CARD ( BSA)
01.2013 - 01.2016
- I have handeled various postions in this tenure (Associate & Sr Associate)
- Working various departments like distribution & analytics and loyalty rewards
- Allocation and distribution of card distribution
- Ensure RTO cases ratio on lesser side, so that customer will be able to use the product
- Familiar WCP platform and case closer on CRM
- Managing loyalty reward program for co brand credit card.
Education
SKV School
Skills
problem managementstakeholder managementTeam PlayerSay no to attitude
Personal Information
- Date of Birth: 1987
- Marital Status: Married
Timeline
Senior Executive - Credit Card Operation
AU SMALL FINANCE BANK
06.2021 - 01.2022
Executive - Operation
SBI CARD (CALLIBEHR)
01.2016 - 01.2021
Associate
SBI CARD ( BSA)
01.2013 - 01.2016
SKV School