Meha Parmar
Credit Card Operation-Deputy Manager
Summary
Operations professional with over 5 years of experience in Credit card operations, repayments, chargebacks. Reconciliation of different mode of payment. Demonstrates a strong ability to enhance process efficiency by addressing internal gaps, system issues, and customer-related problems, leading to increased automation and reduced manual intervention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DEPUTY MANAGER – CREDIT CARD OPERATION
ICICI BANK
03.2021 - Current
- Project: Automation of UPI, CHEQUE, INFINITY Transaction.
- Developed robotics that saved 180 minutes of daily time and produced error-free output.
- Handling more than 800,000 data points every day without discrepancies. Reconciliation of more than 8 lakh transactions daily to ensure all the transactions are posted correctly as per process and customer requirements.
- Processing and verifying credit card payments via various modes, such as cheque, UPI, NEFT, RTGS, BBPS, FD liquidation, and deceased claim.
- Led a critical service request received from a customer to transfer money from the wrong card to the correct card, and excess credit refunds from credit cards to source accounts within the bank and outside the bank. within a 24-hour turnaround time.
- Responding to mail queries and managing escalations.
- Developed training programs to educate new team members on BAU policies and procedures.
- Developing a robotics tool for cheque and UPI, Infinity transactions with the help of the IT team, which reduced 90% of manual work with an accuracy of 99.99%.
- Preparing MIS reports as per senior management's instruction.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
Education
Bachelor of Commerce - Commerce
Nagindas Khadwala College
03-2018
Skills
- Cost analysis and savings
- Operations management
- Proficient in Excel
- I-Core
- Problem-solving
- MIS
- MS – Word, Excel & PPT
- Results-driven process management
- Customer-focused service
- Teamwork
- Effective communication
Certifications
03-2021
Certification
NISM Series V-A:Mutual Funds
Timeline
DEPUTY MANAGER – CREDIT CARD OPERATION
ICICI BANK
03.2021 - Current
Bachelor of Commerce - Commerce
Nagindas Khadwala College