Kiran Pandala

Digital Customer Identity & Authentication (CIA) of Consumer & Commercial Banking (CCB) Line of Business, provides centralized Authentication platform for Retail Banking (Chase) Customer accessing Banking services through various channels such as Browser, Mobile 3rd Party Aggregator and Merchants. Digital Customer Identity & Authentication (CIA) product enables the identification and authentication of Chase Digital Customers through Chase.com and the Chase mobile Apps.

Responsibilities:

• Collaborated with cross-functions team for onboarding 3rd party businesses such as Auto Loan, CashFlow 360, Property Search feature etc. into Chase.com (and mobile App) based on SAML protocol based interactions
• Collaborated with multiple teams and worked on Siteminder exit and ForgeRock product migration to make it seamless transition for Customers and 3rd Parties for better support in future
• Evaluated emerging technologies to determine their potential impact on the company''s applications portfolio, staying ahead of industry trends.
• Streamlined software development processes for increased efficiency and better project outcomes.
• Mentored junior engineers, fostering professional growth and contributing to overall team success.
• Enhanced client satisfaction with timely completion of projects and regular communication updates.
• Developed innovative solutions for complex applications, resulting in a higher success rate for project implementations.
• Established strong relationships with vendors and suppliers, negotiating favorable terms to minimize cost while maximizing value delivered through partnerships.

Wholesale Client profitability (WCP) is a firmwide authoritative datasource that provides information through desktop based reporting and business/application specific extracts. WCP provides information related to the measure of the bank's ability to generate earnings per client serviced compared to its expenses and other costs incurred. In recent times, the increasingly competitive financial services landspace has led the banks to rethink their client servicing strategies keeping in mind the rigid Return on Equity (ROE) conditions to which they have to adhere. Addressing each client with right investment strategy may be the only difference in retaining vs. losing a customer.

Responsibilities:

• Worked on entitlements migration to a strategic source.
• Built a strategic Kafka based application to consume data from different line of businesses, transform and load to database.
• Worked on migrating Apps from on-prem to AWS public cloud.
• Interfaced with front-end and back-end development teams to develop unified product, smoothing out coding conflicts before problems arose.
• Maintained up-to-date documentation for application architecture, design decisions, and coding standards to facilitate efficient knowledge transfer among team members.
• Developed high-quality software solutions by collaborating closely with cross-functional teams and following Agile methodologies.

Wealth Management Data Team is responsible to support several data sets (such as Positions/Transactions/Account-Summary/Open Taxlots) spanning across different Account platforms such as OMNI, Olympic, SCPP and ECD. Data Team ensures data is loaded into Data Reservoir (DR) from various Source of records (SOR) which does load data into Cassandra database. Data Platform Services (DPS) team is responsible for Read-Write capabilities support both Internal and external consumer requirements across different data sets.

Responsibilities:

• Participated in design and planning exercises for future software rollouts
• Worked closely with other team members in such tasks as troubleshooting and debugging
• Resolved system test and validation problems to provide normal program functioning
• Collaborated with multidisciplinary teams to layout, design, and unfold new technology features
• Communicated technical risks and benefits to management and key stakeholders
• Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks

Private Bank Clients are high level classified as "Discretionary" and "Brokerage" clients. As lead Application Developer of Brokerage Trading - Fixed Income Application, ensured legacy application is re-written completely leveraging Micro-services architecture supporting all trading requirements across multiple regions such as Americas/Asia/Europe/Swiss.

• Supported all legacy application modules within team's purview while developing re-write of new version of MVP (Most Viable Product) Application
• Managed over 1000 trade overs in each region (US/Asia/Europe/Swiss)
• Developed Pre Order Workflow Application (Supervisory Manager - Dashboard) from scratch for Audit/Approval before Order being sent to Market which involved integrating with Suitability checks
• Worked in collaboration with all stake holders (Traders/Supervisory Managers/Order Takers/Middle Office etc.)
• Ensured smooth rollover to new variant application

JP Morgan Chase’s two major front end applications Work Station (For Internal Users e.g.: Portfolio Managers, Investors, Bankers etc.) and Morgan Online (Client Facing Application) before implementation of this project has the ability to show only positions/transactions as of yesterday’s Close of Business within Client’s accounts. With the growing expectations from Clients, Private Bank decided to add this functionality in phases and started showing up positions/transactions that been traded Intraday within Brokerage accounts.

• Worked for high profile projects like: Client Onboarding, Intraday Positions etc.
• Supported 20+ services with 500K calls per day
• Worked with all consuming applications and developed services as per customer needs
• Drove projects like Executive Compensation, Dodd Frank regulatory work, Client onboarding etc. to success by ensuring adequate test coverage

RBC EXPRESS TERM & UW PHASE 2 is a development and enhancement project, which provides the Insurance cover for the users eligible according to the company norms and conditions. Besides it is used for Quote generation, new business Application Entries, few Policy Administration activities and Correspondence Creation. This application has internal interfaces with PMACS (Agent Management System), VPAS (Policy Administration System), Underwriting Workbench, AcroSoft (Document & Image Management System) and external interfaces like Credit Car validation and SSN verifications.

• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
• Coordinated with other engineers to evaluate and improve software and hardware interfaces
• Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms