Summary
Overview
Work History
Education
Skills
Websites
Tools
Awards
Disclaimer
Certification
Languages
Timeline
Generic

KIRAN PK

Bengaluru

Summary

Seeking a challenging and dynamic position that will expand my knowledge and skills, fostering mutual growth for both myself and the organization. With proven experience as a Production Support Engineer, I bring 6 years of expertise in Production Support, AWS, DevOps, and OOPS Concepts. I have a background in international product operations, maintenance, API integrations, implementations, client interactions, training, and team management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Software Engineer - TechOps

Paytm
04.2022 - Current
  • Maintenance and monitoring of the production environment
  • Troubleshooting client issues and providing permanent fixes
  • API evaluation using tools like Postman and Rest Client
  • Performing DB actions using SQL and MySQL tools
  • Monitoring performance using Amazon CloudWatch, Grafana, and background jobs
  • Familiar with AWS tools (EBS, EC2, Cloudwatch, S3 Lambda, Athena) and DevOps tools (Docker, Kubernetes, Jenkins, GIT)
  • Conducting cross-functional discussions and providing technical presentations.

Senior Software Engineer - TechOps

Bitla Softwares Pvt.Ltd (MakeMy Trip)
09.2019 - 04.2022
  • Maintenance and monitoring of product applications under SaaS platform
  • Handling international production support for Latin America and South East Asia regions
  • Troubleshooting client issues and providing permanent fixes
  • API evaluation and new API integrations
  • Conducting daily scrums and cross-functional discussions
  • Managing daily workload based on priorities and maintaining SLAs
  • Interaction with international clients and product improvement.

Operations and Support Engineer

Bitla Softwares Pvt.Ltd (MakeMy Trip)
09.2017 - 07.2019
  • Responding to client questions and concerns
  • Administering and monitoring computer operating systems
  • Preparing reports and maintaining records of service level agreements
  • Assisting technical staff and ensuring issue resolution
  • Maintenance and support for applications
  • Training sessions for new clients and interaction with engineering and finance teams.

Education

BBA -

Srinivas Institute of Management Studies
Mangalore University
05-2015

Skills

  • System Administration
  • Software Applications
  • Technical Analysis
  • System Improvements
  • Performance Improvements
  • Technological Integration
  • Troubleshooting
  • Web Applications
  • New Employee Mentoring
  • Oral and Written Communications
  • Pipeline Maintenance
  • Testing and Debugging
  • Review of Designs
  • Data Synchronization
  • Analytics
  • Technical Support
  • Dashboard Creation
  • System Updates
  • Technical Writing
  • Data Center Environment
  • Testing and Deployment
  • Operational Support

Websites

Tools

  • AWS Services
  • Bitbucket
  • Postman
  • SOAP UI
  • My SQL
  • ArgoCD
  • Apache Flink
  • Grafana
  • Google Dashboards
  • Big query
  • Azkaban
  • Honeybadger

Awards

  • Award for Best Support and Email Vigilant, 2019
  • Star Performer of the year, 2020-21

Disclaimer

I hereby declare that the above details furnished by me are true to the best of my knowledge.

         

                                                                                                                                      KIRAN PK

Certification

  • Amazon Web Services Solutions Architect - ProfessionalAmazon Web Services Solutions Architect - Professional

Besant TechnologiesBesant Technologies Issued Jan 2021Issued Jan 2021 Credential ID BDZ-46392

  • Amazon Web Services DevOps Engineer - ProfessionalAmazon Web Services DevOps Engineer - Professional

Besant Technologies

Languages

Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2

Timeline

Senior Software Engineer - TechOps

Paytm
04.2022 - Current

Senior Software Engineer - TechOps

Bitla Softwares Pvt.Ltd (MakeMy Trip)
09.2019 - 04.2022

Operations and Support Engineer

Bitla Softwares Pvt.Ltd (MakeMy Trip)
09.2017 - 07.2019

BBA -

Srinivas Institute of Management Studies

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