Kiran Rawat
Gurugram
Summary
Dedicated and results-driven Customer Service Executive with 2 years of proven expertise in delivering exceptional customer experiences. Proficient in handling diverse inquiries, resolving issues promptly, and fostering positive client relationships. Skilled in communication and problem-solving, with a strong commitment to meeting and exceeding customer expectations. Consistently recognized for efficiency, professionalism, and a customer-centric approach. Seeking to leverage proven abilities to contribute effectively within a dynamic customer service environment.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Globiva
02.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Executive
IEnergizer
12.2021 - 12.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor and ensuring the timely resolution of issues.
Education
Bachelor of Arts - English (Hons.)
Delhi University
New Delhi, India2023
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Inbound phone calls
- Communicating with clients
- Call Control
- Product Knowledge
- Building rapport
- Quality Control
- Calm Under Pressure
- Problem Resolution
- Microsoft Office
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Customer Service Executive
Globiva
02.2023 - Current
Customer Service Executive
IEnergizer
12.2021 - 12.2022
Bachelor of Arts - English (Hons.)
Delhi University
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