Kiran Sanadi
Chikodi
Summary
Accomplished Senior Process Analyst at Gallagher Service Center, adept in maintaining accurate financial records and handling complex accounts payable transactions. Demonstrates exceptional critical thinking and customer service skills, ensuring timely resolution of payment disputes and enhancing client satisfaction. Proven leadership in streamlining processes, significantly improving payment efficiency and accuracy.
Overview
6
6
years of professional experience
Work History
Senior Process Analyst
Gallagher Service Center
Bangalore
12.2018 - Current
- Maintaining proper records of accounts payable transactions.
- Handling invoices and statements on a daily, weekly, and monthly basis.
- Keeping the records of each payment made to the carrier and verifying the payment via daily bank reconciliation.
- Informing clients about the payments made daily via email, with evidence.
- Verifying and issuing refunds to the parties in case of any overpayments or duplicate payments.
- Inquiring about the current check status at the bank in order to confirm that the payment has been processed and cashed.
- Maintaining the monthly closure of accounts by reconciling the open items.
- Auditing the aged open items and contacting the correct parties to get that particular account cleared.
- Working with the internal billing team for any sort of billed transactions.
- Timely follow-up with clients to receive statements so that the payment is remitted on time.
- Recording direct funding in the books of accounts based on carrier confirmation, if the payment was made directly.
- Resolving queries from clients, branches, and carriers relating to payments.
- Handling premium and commission disputes, and taking necessary actions to resolve them.
- Providing remittance back up to the carriers.
Education
MBA -
PRESIDENCY COLLEGE
BANGALORE08.2018
BBA -
BK COLLEGE
CHIKODI05.2016
Skills
- Customer service
- Critical thinking
- Problem Solving
- Time management
- Quick learner
- Leadership skills
- Fun and energetic
Hobbies and Interests
- Helping Poor People
- Cricket
- Travel
Awards
- Received the 'Wow Award' three times
- Received 'Star of the Month' five times
- Received 'Shining Star' Award
- received the Financial Autonomy Award
- received appreciation from the client and carriers many times
Tools Used
- EPIC
- ROCK
- CSP
- DBMS
Timeline
Senior Process Analyst
Gallagher Service Center
12.2018 - Current
MBA -
PRESIDENCY COLLEGE
BBA -
BK COLLEGE
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