Atul Sharma
Gurugram
Summary
Professional with extensive experience at Cognizant, specializing in scheduling coordination and team leadership. Proven track record in enhancing customer service and building strong relationships, leading to improved operational efficiency. Skilled in utilizing healthcare platforms and managing vendor partnerships, resulting in increased satisfaction in high-pressure environments. Recognized for strong work ethic, adaptability, and ability to quickly master new skills.
Overview
8
8
years of professional experience
Work History
Senior Process Analyst
Cognizant
01.2024 - Current
- Facilitated scheduling and managed network operations for enhanced service delivery.
- Acquired experience in workers' compensation and healthcare services operations.
- Demonstrated understanding of care coordination and referral management processes.
- Utilized case management and healthcare platforms to optimize workflows.
- Cultivated strong communication and multitasking skills for effective team coordination.
- Supported new joiners during ramp-up and transition phases to ensure smooth integration.
- Ensured compliance with process standards and quality guidelines throughout operations.
AVOC Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 01.2025
- Conducted analysis and developed plans to align with client expectations.
- Managed large volumes of fragmented data, identifying patterns and drawing conclusions.
- Resolved disputes raised by sellers and merchants to maintain strong relationships.
- Handled high volumes of inbound and outbound calls for international and domestic clients.
- Delivered high-quality customer support daily, efficiently addressing inquiries and resolving issues.
Sales Manager
NETAMBIT Info-source & E-Service Pvt. Ltd.
Noida
05.2019 - 08.2021
- Executed on-boarding of restaurants and hotels, ensuring smooth integration processes.
- Collected payments for on-boarding from all restaurant and hotel partners.
- Initiated partnerships with new accounts while managing existing relationships effectively.
- Answered inquiries regarding product features and benefits to enhance customer understanding.
- Advised restaurant owners on market issues, providing tailored solutions for growth.
- Conducted cold calls to drive business development and expand client base.
- Explained products and services, including pricing structures, while demonstrating usability.
- Prepared essential documentation such as representation contracts, GST declarations, and closing deeds.
Relationship Officer
True Value, AAA Vehicleades Private Limited
New Delhi
09.2018 - 04.2019
- Managed sales operations at retail hub, driving revenue growth.
- Negotiated effectively with customers to close sales.
- Presented product knowledge to enhance customer understanding.
- Championed customer experience by ensuring satisfaction and support.
- Engaged with customers through car presentations and test drives.
Technical Advisor
AAA Vehicleades Private Limited
New Delhi
12.2017 - 07.2018
- Directed customers to available mechanics, ensuring efficient service flow.
- Answered inquiries regarding service outcomes and scheduling options.
- Booked appointments for vehicle drop-off and pick-up.
- Called customers to inform about service updates or pick-up times.
- Cultivated positive customer relationships to encourage repeat business.
Education
B.Tech. - Mechanical Engg.
Sri Sai Group of Institutes
Pathankot01.2017
12th (Non-Medical) -
St. Thomas Senior Secondary School
Pathankot01.2014
10th -
St. Thomas Senior Secondary School
Pathankot01.2012
Skills
- Team leadership
- Vendor negotiation
- Scheduling coordination
- Customer service
- Decision making
- Relationship building
Languages
- English
- Punjabi
- Hindi
Personal Information
- Date of Birth: 09/24/94
- Marital Status: Married
Training
- Rail Coach Factory, Kapurthala, 4 Weeks, 06/01/15, 07/01/15
- Neel Metals Product Limited (JBM Group), Gurugram, 4 Months, 02/01/17, 05/01/17
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge & I bear the responsibility for the above-mentioned particulars.
Timeline
Senior Process Analyst
Cognizant
01.2024 - Current
AVOC Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 01.2025
Sales Manager
NETAMBIT Info-source & E-Service Pvt. Ltd.
05.2019 - 08.2021
Relationship Officer
True Value, AAA Vehicleades Private Limited
09.2018 - 04.2019
Technical Advisor
AAA Vehicleades Private Limited
12.2017 - 07.2018
B.Tech. - Mechanical Engg.
Sri Sai Group of Institutes
12th (Non-Medical) -
St. Thomas Senior Secondary School
10th -
St. Thomas Senior Secondary School