Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Kiran Kashapak

Kiran Kashapak

Vishakapatnam

Summary

Results-driven Operations & Sales Manager with over 10 years of experience in optimizing processes to reduce costs and enhance productivity. Demonstrates strong leadership skills in team development, alongside expertise in sales management and continuous process improvement. Knowledgeable about industry trends, offering strategic insights that drive growth and facilitate business expansion.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cluster Operations Manager

Taiyo Labs
Vishakhapatnam
08.2024 - Current
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Created detailed reports on the performance of individual departments within operations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Built strong operational teams to meet process and production demands.
  • Prepared staff work schedules and assigned team members to specific duties.

Sales & Operations- Manager

Previa Healthcare
Hyderabad
04.2023 - 05.2024
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Designed incentive programs to motivate sales staff and encourage growth.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.

Associate Manager- Sales & Operations

Ekincare
08.2019 - 03.2023
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.

Senior Customer Experience Officer

Mersey Eventures Pvt Ltd
12.2017 - 07.2019
  • Collaborated effectively with customers to ascertain future requirements, adapting services accordingly to retain loyalty
  • Maximized customer retention using exceptional communication, persuasion and relationship-building skills.

Team Leader

Hinduja Global Solutions
4 2013 - 5 2017
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Education

Bachelor of Commerce -

HEIMT
Faridabad, Haryana
2020

CEC -

HEIMT
Faridabad, Haryana
2017

SSC -

ZP Boys High School
Hyderabad
2015

Skills

  • Performance monitoring
  • Data analysis and data visualization dashboards
  • Cost reduction and containment
  • Planning and implementation
  • Sales background
  • Continuous improvements
  • Performance evaluations
  • MS office
  • KPI tracking
  • Cross-functional coordination
  • Sales Revenue Optimization
  • Turnaround Management Expertise
  • MS Excel

Certification

  • Certified Power BI Analyst Data Visualization Data Dashboards

Accomplishments

  • Received an award for Best Team Leader for three consecutive months at Hinduja Global Solutions
  • Received an appreciation from higher management for helping the manager in MIS at ekincare.
  • Received an award for exceptionally improving the outbound sales from a 24% conversion to a 78% at ekincare.

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Elementary (A2)
A2

Timeline

Cluster Operations Manager

Taiyo Labs
08.2024 - Current

Sales & Operations- Manager

Previa Healthcare
04.2023 - 05.2024

Associate Manager- Sales & Operations

Ekincare
08.2019 - 03.2023

Senior Customer Experience Officer

Mersey Eventures Pvt Ltd
12.2017 - 07.2019

Team Leader

Hinduja Global Solutions
4 2013 - 5 2017

Bachelor of Commerce -

HEIMT

CEC -

HEIMT

SSC -

ZP Boys High School

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Kiran Kashapak