Summary
Work History
Education
Skills
Accomplishments
Recommendations
Certification
Timeline
GeneralManager

Kiran M

Technology Strategy, Consulting & Delivery Leader Automation | Data | Analytics | Product | Platform
Bangalore,Karnataka

Summary

  • Kiran is a highly motivated executive with expertise in standing up and scaling new initiatives to best in class products & capabilities in Intelligent Automation, Data & Analytics, Cloud, Software Engineering, Service Management and Process Excellence.
  • Kiran is entrepreneurial and thrives in environments with a blank canvas; building strategies from the ground up.
  • Kiran is a fast learner and enjoys leveraging technology to innovate & solve for tomorrows opportunities. He has deep technical & analytical acumen for effective stakeholder management to build & increase buy-in and business leadership support.
  • Kiran is consistently recognized for inclusive leadership with proven experience in leading globally dispersed cross-functional teams, digital transformation initiatives & customer focused service improvement programs.

Work History

Automation, Data & Analytics Leader

EY
2019 - Current
  • Strategic Thought & Delivery leader for Data & Automation products & platforms: responsible for identifying, scoping, directing & managing a large portfolio of projects across the business with a focus on transformation, disruption, speed & agility.
  • Responsible for working with product owners and business function heads to co create and mature the automation & data strategy, tech stack, solutions and platform roadmap.
  • Responsible for the unified automation data platform (data sourcing, management & governance) and analytics (diagnostic, descriptive, prescriptive and predictive) that transform business teams to future-state customer connected model accelerating growth and enhancing experience
  • Chair for Automation Design Authority; responsible for automation strategy, roadmap and standards for security, availability, resilience, and scalability of solutions developed, automation technology fitment; architecture; design; development; support) with business stakeholders
  • P&L ownership and accountable for achieving measurable and sustainable results, and consequently, financial benefits.
  • Accountable for people metrics, building, training and growing a global team of 70+ members with a product & engineering mindset across data & automation capabilities.

Global Capability Leader for Service Readiness

EY
2017 - 2019
  • Established Transition Management capability within shared services managing large portfolio of projects (under USD1MM) and multiple enterprise programs (USD5MM – USD500MM)
  • Ownership for yearly and quarterly demand forecast, onshore / offshore mix, vendor & employee ratio; headcount management, recruiting, hiring & onboarding and P&L
  • Principal architect for capability framework, methodologies and tooling ensuring greater efficiency for customer success
  • Responsible to deliver best in class services managed through weekly KPI reporting and monthly quality and risk management audits
  • Responsible to own and drive key people-related action items including quarterly and annual performance management, career framework, goal setting, mentoring and identifying HiPo candidates
  • Responsible for globally dispersed team of over 100+ including delivery managers; project and transition managers

Global Process Owner Transition

EY
2013 - 2017
  • Responsible for process global process re-engineering efforts to support firm wide transformation initiatives (digital & agile) impacting operate model, product proposition, technology and e-2-e processes globally
  • Accountable for protecting the production environment & strategic management of all project to support transitions and application / infrastructure changes globally
  • KRA's included reduction of major incidents caused by introduction of new or enhanced technology
  • Lead SIP to enhance change compliance and reduce change related incidents in production

Service Management Consultant

EY
2011 - 2013
  • Responsible for embedding service management processes and controls within technology aligned service functions
  • Responsible for incident reduction through problem management, automation and continuous improvement
  • Responsible for process re-engineering & service management tooling changes aligned to delivery and operate model changes within technology aligned functions
  • Responsible for monthly production reviews for incident, problem and change
  • Responsible for communicating value of service management processes through service management change networks, sourcing feedback for continuous improvement, embedding changes to processes and tools and Service Management KPI's

Transition Management Consultant

Wipro Technologies
2008 - 2011
  • Responsible for ensuring fit for use and fit for purpose transition delivery methodology across transition projects: customer to vendor; vendor to incumbent org. and project to support.
  • Responsible for defining transition approach and transition plan with input from Subject Matter Experts
  • Responsible for transition risk management - risk identification & mitigation across skills, technical and or security debt, resource and timelines
  • Reporting of transition KPI's pre and post hyper care and relationship with the customer during transition phase

Software Engineer & Platform Technical Lead

Wipro Technologies
2004 - 2008
  • Responsible for all stages of Application Development lifecycle and 24X7 support of front office and back office application estate
  • Responsible for identifying opportunities for incident reduction, automation of service requests and reduction in total cost of ownership
  • Experienced in systems & process integration post M&A
  • Responsible for setting up telemetry across the technology stack enhancing error detection and mean time to resolve (MTTR)
  • Maintaining and improving support documentation, application inventory and relationships with other CI's within CMDB
  • Responsible for reducing technical and security debt through improvement initiatives improving reliability of critical solutions
  • Responsible for application rationalization efforts, enhancements to MS technology solutions and kaizen initiatives.
  • Performed weekly application owner service review and monthly portfolio owner service delivery reviews

Education

Master of Science - Software Engineering

BITS Pilani
Pilani, RJ
07.2004 - 08.2009

Bachelor of Science - Computer Applications

Loyola College
Chennai, TN
05.2001 - 05.2004

Skills

  • Data & Analytics
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Accomplishments

  • EY Inclusive Leadership Award (2022)
  • EY Leadership Award for Data, Technology and Innovation (2021)
  • EY Golden Beam for Excellence in Leadership (2016)
  • EY Excellence Award for exceptional performance and quality deliverables (2013)
  • WIPRO Most Improved Team for the first 100 days of the IM Kaizen initiative (2009)
  • WIPRO Certificate-of-Appreciation awarded by the Sr. IT Director (2008)
  • WIPRO Individual Excellence Award awarded by the VP & Business Unit Head (2007)

Recommendations

Katheryn Herrington | Director @ EY | Global Collaboration Solutions Lead


I had the privilege to work with Kiran for a number of years. He showcases strong accountability and ownership, responsiveness and teaming. He is clear and succinct in how he delivers a message, has strong process knowledge and always focusing on streamlining and improving, he builds a vision and strategy and works tirelessly to implement that. He is always focused on growing and improving and has the ability to take on just about anything and be successful.


Vince Cox | Director @ Microsoft | Customer Success


I have known and worked closely with Kiran for over 10 years as he played a variety of pivotal roles at EY such as Service Management consultant (Transition & Change Management), Global Process owner for Transition Management & Service Readiness Leader. Kiran has a tremendous ability to learn quickly, assess the situation for gaps/opportunities, build business cases, assemble the right resources and execute the required improvements across people, process, tools and budget. During the time Kiran reported to me, I had complete confidence that he would consistently complete a very competent and efficient execution of activities and encourage and motivate his team(s) to excel despite being a dispersed across multiple locations and time zones. I have every confidence that Kiran will be successful at anything he tries and has a very bright career ahead of him. This also means that I would highly recommend any future employer to hire Kiran as he will surely make them successful and build a strong network and reputation in the process!



Certification

Azure AI Fundamentals

Timeline

Azure AI Fundamentals

01-2021

ITIL Expert

07-2013

Master of Science - Software Engineering

BITS Pilani
07.2004 - 08.2009

Bachelor of Science - Computer Applications

Loyola College
05.2001 - 05.2004

Automation, Data & Analytics Leader

EY
2019 - Current

Global Capability Leader for Service Readiness

EY
2017 - 2019

Global Process Owner Transition

EY
2013 - 2017

Service Management Consultant

EY
2011 - 2013

Transition Management Consultant

Wipro Technologies
2008 - 2011

Software Engineer & Platform Technical Lead

Wipro Technologies
2004 - 2008
Kiran MTechnology Strategy, Consulting & Delivery Leader Automation | Data | Analytics | Product | Platform