Kirran Turbatmath
Quality Analyst
Bengaluru
Summary
Result-oriented professional with a proven track record in process optimization, quality assurance, and team management. Recently upskilled and certified in SAP SuccessFactors Employee Central module, bringing expertise in HR systems to complement extensive hands-on experience in process implementation and team leadership. Demonstrates the ability to lead end-to-end project rollouts, author comprehensive SOPs, and deliver impactful training. Now seeking to leverage both established operational experience and technical SAP skills to deliver value as an SAP SuccessFactors Employee Central consultant.
Overview
12
12
years of professional experience
1
1
Certificate
4
4
Languages
Work History
Process Expert / Quality Analyst / Team Lead (Operations)
Tata Consultancy Services (TCS) BPO & IT
03.2015 - 01.2025
- Leveraged nearly 10 years of comprehensive experience in BPO operations, process optimization, and quality assurance, progressively advancing through roles from Process Associate to Quality Analyst Lead.
- Led a successful onsite project in Sydney (Sep–Oct 2023), launching a new process, developing SOPs, and managing a smooth knowledge transfer to offshore teams through effective training and support.
- Executed manual testing across multiple projects for both front-end and back-end applications, covering functionality, regression, and retesting to ensure robust software performance and quality delivery.
- Managed the defect lifecycle using Jira, including identification, documentation, tracking, and resolution, contributing to improved product stability and user satisfaction.
- Participated actively in Agile Scrum ceremonies, providing updates, addressing blockers, and collaborating with cross-functional teams to meet sprint goals.
- Developed and authored Standard Operating Procedures (SOPs), process documentation, and Functional Requirements Documents (FRDs) to support both operational processes and automation initiatives.
- Designed and delivered comprehensive training programs and workshops, enhancing team capabilities, knowledge retention, and smooth transitions during process implementations.
- Conducted detailed root cause and error analyses, driving continuous process improvements, and ensuring adherence to quality standards.
- Coordinated case management and workload allocation to optimize team productivity and maintain strong client relationships.
- Recognized for leadership in process development, training facilitation, quality assurance, and supporting successful international project rollouts.
- Now prepared to combine deep operational knowledge with SAP SuccessFactors expertise to consult on implementation, process improvement, and user adoption for organizations adopting HR cloud solutions.
Sales Executive
Pandit Auto (TATA Motors Showroom)
08.2014 - 03.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Executive Trainee – Bancassurance Sales
SBI Life Insurance Co. Pvt. Ltd.
05.2013 - 05.2014
Education
MBA - Marketing & Systems
SIBER College
Kolhapur, India 04.2001 -
BCA -
Shivaraj College
Gadhinglaj 04.2001 -
Skills
Superannuation: Fund consolidation, contributions, payments
Certification
Achieved certification in SAP SuccessFactors Employee Central and proactively enhanced skills in HR process automation and digital transformation.
Timeline
Process Expert / Quality Analyst / Team Lead (Operations)
Tata Consultancy Services (TCS) BPO & IT
03.2015 - 01.2025
Sales Executive
Pandit Auto (TATA Motors Showroom)
08.2014 - 03.2015
Executive Trainee – Bancassurance Sales
SBI Life Insurance Co. Pvt. Ltd.
05.2013 - 05.2014
MBA - Marketing & Systems
SIBER College
04.2001 -
BCA -
Shivaraj College
04.2001 -
LNGG
English
Hindi
Marathi
Kannada
Clients/Projects worked for
AMP - Australian Mutual Provident
Western Union
CITI Bank
CFS - Colonial First State
Core competencies
Quality Assurance Analysis
Reporting & Documentation
Root Cause Analysis
Data Assessment
Quality Management
Application & Technical Support
Defect Management
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