Summary
Overview
Work History
Education
Skills
Languages
Custom Section 1
Timeline
Generic

KIRTI KUMARI

Phagwara

Summary

Results-driven professional specializing in customer relationship management, market analysis, and operations management. Demonstrated success in enhancing service delivery and implementing sales strategies that yield measurable outcomes.

Overview

7
7
years of professional experience

Work History

Deputy Manager

RBL BANK LTD
PHAGWARA
11.2024 - Current
  • Managed customer relationships to improve service delivery and satisfaction levels.
  • Developed market analysis strategies and executed customer outreach initiatives.
  • Prepared monthly progress reports to highlight achievements against set targets.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Deputy Manager

INDUSIND BANK LIMITED
PHAGWARA
06.2022 - 10.2024
  • Oversaw daily banking operations, ensuring compliance with regulatory standards.
  • Managed customer relationships to improve service delivery and satisfaction.
  • Monitored daily cash inflow and outflow transactions for accuracy.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Assistant Manager

AXIS NAK
PHAGWARA
05.2019 - 06.2022
  • Oversaw daily operations of customer service department to ensure efficiency and effectiveness.
  • Maintained accurate records of customer interactions and transactions for reference and analysis.
  • Processed returns and exchanges in compliance with company policies.
  • Resolved customer issues promptly, enhancing overall satisfaction.
  • Responded to customer inquiries and complaints with professionalism and courtesy.

Education

MBA - Human Resources Development / MARKETING

GNA UNIVERSITY
PHAGWARA
05-2019

GNA IMT
PHAGWARA
05-2017

Skills

  • Customer relationship management
  • Market analysis
  • Sales strategy
  • Operations management
  • Performance reporting
  • Team leadership
  • Problem solving
  • Sales and marketing
  • Time management
  • Business development

Languages

English
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2

Custom Section 1

  • Branch Manager ,Aditya sodhi , 6239398002
  • Branch manager , Anuj Bakshi , 8872542455

Timeline

Deputy Manager

RBL BANK LTD
11.2024 - Current

Deputy Manager

INDUSIND BANK LIMITED
06.2022 - 10.2024

Assistant Manager

AXIS NAK
05.2019 - 06.2022

MBA - Human Resources Development / MARKETING

GNA UNIVERSITY

GNA IMT
KIRTI KUMARI