Results-driven professional specializing in customer relationship management, market analysis, and operations management. Demonstrated success in enhancing service delivery and implementing sales strategies that yield measurable outcomes.
Overview
7
7
years of professional experience
Work History
Deputy Manager
RBL BANK LTD
PHAGWARA
11.2024 - Current
Managed customer relationships to improve service delivery and satisfaction levels.
Developed market analysis strategies and executed customer outreach initiatives.
Prepared monthly progress reports to highlight achievements against set targets.
Analyzed sales data to identify trends and adjust strategies accordingly.
Deputy Manager
INDUSIND BANK LIMITED
PHAGWARA
06.2022 - 10.2024
Oversaw daily banking operations, ensuring compliance with regulatory standards.
Managed customer relationships to improve service delivery and satisfaction.
Monitored daily cash inflow and outflow transactions for accuracy.
Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
AXIS NAK
PHAGWARA
05.2019 - 06.2022
Oversaw daily operations of customer service department to ensure efficiency and effectiveness.
Maintained accurate records of customer interactions and transactions for reference and analysis.
Processed returns and exchanges in compliance with company policies.