Kirti Nagpal
Sohna- 122103,
Summary
Professional with over 19 years of experience in supply chain and global account management. Proven track record in managing Retail & Lifestyle accounts, excelling in contract negotiations and renewals. Expertise in P&L management, budgeting, and performance analysis, with a strong grasp of SCM products. Skilled in stakeholder collaboration and customer retention, driving strategic initiatives to enhance product capabilities and optimize performance.
Overview
22
22
years of professional experience
Work History
Dy General Manager, Key Accounts
Kuehne + Nagel Pvt Ltd
Gurgaon
06.2023 - 09.2025
- Establish and maintaining long-term relationships with assigned accounts to drive growth.
- Cultivating key client relationships, proposing tailored solutions for revenue growth and retention.
- Identifying upselling and cross-selling opportunities, introducing new logistics services to increase client spend.
- Representing customer interests while collaborating with Key Account Management networks and sharing best practices.
- Monitoring performance against KPIs, implementing corrective actions for any deviations from targets.
Manager- Retail Solutions
Kintetsu World Express (India) Pvt Ltd
Gurgaon
02.2020 - 06.2023
- Led Retail Vertical, managing sales pipeline and initiating new business opportunities.
- Oversaw complete P&L for vertical, balancing revenue generation with cost management.
- Facilitated reviews of existing accounts to identify improvement and optimization opportunities.
- Generated new leads and screened potential opportunities, engaging decision-makers effectively.
- Collaborated with Network team to deliver market insights for global sales pitches.
- Developed proposals for new business opportunities, fostering long-term partnerships.
- Organized onboarding processes for accounts, implementing new procedures across teams.
- Conducted regular training sessions to align teams with evolving customer expectations.
Key Account Manager- South Asia (Retail)
APL Logistics (India) Pvt Ltd
Gurgaon
11.2017 - 01.2019
- Managed South Asia retail key account development by fostering customer relationships for growth opportunities.
- Led key account programs, ensuring overall effectiveness and alignment with customer needs.
- Identified opportunities to enhance supply chain efficiencies for improved customer outcomes.
- Executed account growth strategies, driving increased revenue and market share.
- Monitored new program implementations, ensuring successful delivery and performance.
- Conducted regular performance reviews to strengthen service quality and implement process improvements.
- Addressed escalated service issues with operations to establish preventive measures.
Program Manager- India
DHL Same Day
Mumbai
06.2014 - 04.2017
- Drove excellence in customer relationship management within project and program management frameworks.
- Coached solution managers on customer relationship management and consulting services to enhance service effectiveness.
- Managed cross-functional customer projects and programs, ensuring timely delivery and alignment with objectives.
- Ensured comprehensive understanding and follow-up on program management information throughout all project phases.
- Oversaw new cross-functional customer implementation projects as needed.
- Reported performance metrics and managed overall performance of service providers and key customers against established KPIs.
- Facilitated resolution of functional issues through a proactive program management approach from the control tower.
Supply- Chain Manager, South Asia
Coles Direct Sourcing Pvt Ltd
Gurgaon
05.2011 - 05.2012
- Monitored and updated Corporate Logistics on developments and opportunities in logistics industry.
- Ensured timely execution of network processes by business partners from origin to destination.
- Reviewed service provider performance, identifying alternatives to reduce costs and streamline processes.
- Resolved service-related issues to minimize impact on business operations and delivery.
- Conducted training programs for business partners on logistics processes and initiatives.
- Managed logistics planning for India, Pakistan, and Bangladesh within regional hub.
- Collaborated with corporate team in Australia and regional team in Hong Kong for SOP revisions.
Sr. Analyst- Logistics & Trade Compliance
Gap International Sourcing India Pvt Ltd
New Delhi
01.2006 - 04.2011
- Served as primary escalation point for International Trade Compliance issues in region.
- Monitored regulatory changes impacting supply-chain and sourcing strategies, updating management on developments.
- Conducted due diligence audits of vendors' production records to ensure compliance with Rules of Origin.
- Collaborated with logistics partners to increase participation in supply-chain security initiatives.
- Assisted corporate team in drafting Standard Operating Procedures for Duty Preference Programs.
- Provided support to destination/brokerage team on customs queries regarding valuation and product descriptions.
- Identified qualifying orders for Duty Benefit, notifying logistics partners for proper customs entry.
- Liaised with government and regulatory bodies to clarify rulings impacting operations.
Key Account Executive
DHL Express India Pvt Ltd
New Delhi, Greater Noida
01.2004 - 12.2005
- Facilitated customer import and export operations through DHL as On-site Representative at LG Electronics India Pvt Ltd.
Education
Post Graduate Diploma - International Business & Marketing Management
IGNOU
06-2010
B A (Voc) - Advertising & Marketing
Kamala Nehru College, Delhi University
05-1999
Skills
- Customer-centric consulting
- Analytical thinking
- Creative problem-solving
- Service excellence
- Cross-cultural collaboration
- Multilingual teamwork
- Team engagement and development
- Stakeholder management
- Continuous improvement
Languages
Languages Known: English & Hindi
Accomplishments
- Gained access to Pharmaceutical Industry for Life Science business, and successfully completed inbound/ outbound projects for Temperature Control requirements | DHL Same Day
- “Exceed Award” for rolling out a cost-saving initiative in Bangladesh, India, Pakistan & Sri Lanka | Gap
- “Applause Award” for bringing vendor compliance on valuation documentation required by US Customs | Gap
- “Applause Award” for reducing errors on ISF filing, new initiative of US Customs | Gap
- “Exceed Award” for streamlining sample movement & bringing down import cost | Gap
Timeline
Dy General Manager, Key Accounts
Kuehne + Nagel Pvt Ltd
06.2023 - 09.2025
Manager- Retail Solutions
Kintetsu World Express (India) Pvt Ltd
02.2020 - 06.2023
Key Account Manager- South Asia (Retail)
APL Logistics (India) Pvt Ltd
11.2017 - 01.2019
Program Manager- India
DHL Same Day
06.2014 - 04.2017
Supply- Chain Manager, South Asia
Coles Direct Sourcing Pvt Ltd
05.2011 - 05.2012
Sr. Analyst- Logistics & Trade Compliance
Gap International Sourcing India Pvt Ltd
01.2006 - 04.2011
Key Account Executive
DHL Express India Pvt Ltd
01.2004 - 12.2005
Post Graduate Diploma - International Business & Marketing Management
IGNOU
B A (Voc) - Advertising & Marketing
Kamala Nehru College, Delhi University
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