Summary
Work History
Education
Skills
Languages
Timeline
Generic

Kirti Singhal

Jaipur

Summary

An enthusiastic & high energy professional. Aiming to utilize the academic experience, knowledge, and skills to create a growth path for own self and organization.

Skilled in technical troubleshooting and customer communications, I excelled at Teleperformance by enhancing customer support through effective problem-solving and relationship management. My internship at State Bank of India honed my analytical skills, leading to improved customer service strategies. Expert in remote support and software installation, I consistently deliver solutions that exceed expectations.

Work History

Technical Support Executive

Teleperformance
Jaipur
07.2024 - Current
  • Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Conducted remote sessions using remote access tools to investigate system errors.
  • Resolved technical queries related to product features, functionality, installation and configuration of software applications.
  • Provided technical support to customers via chat, email, and remote access tools.
  • Maintained audit trail and statistical records of problems and conditions reported by client.

Internship Student

State Bank of India
Jaipur
05.2019 - 07.2019
  • Project: Root Cause Analysis of Misbehavior Complaints.
  • Worked on identifying the reason for such complaints by conducting customer surveys in multiple branches.
  • Evaluated the needs of customers and the reasons for such complaints.

Education

Master of Commerce -

Rajasthan University
Jaipur
05-2023

Bachelor of Commerce -

Banasthali Vidyapith
Niwai
06-2020

Skills

  • Multitasking
  • Analytical Thinking
  • Time management
  • Customer service
  • Technical troubleshooting
  • Remote support
  • Quality Control Guidelines
  • Software installation
  • Communicating using a machine translator

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Technical Support Executive

Teleperformance
07.2024 - Current

Internship Student

State Bank of India
05.2019 - 07.2019

Master of Commerce -

Rajasthan University

Bachelor of Commerce -

Banasthali Vidyapith

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Kirti Singhal